Christina Mills
Whitehall Township,PA
Summary
Experienced, Meticulous ,Front Desk Administrative Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and result-focused, consistently meeting and exceeding expectations. Adaptable, energetic and driven. Poised and professional in high stress situations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cleaning Technician
My Favorite Cleaning Co.
Coopersburg, PA
10.2025 - Current
- Developed customized cleaning plans based on specific client needs and preferences.
- Trained new team members on proper techniques and safety protocols.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines. (Mostly Banks)
- Followed safety protocols while handling cleaning agents and equipment.
- Maintained inventory of cleaning supplies, restocking as necessary.
- Developed schedules for routine maintenance tasks to optimize workflow efficiency.
- Maintained database systems to track and analyze operational data.
- Insured Independent Contractor $35 Hourly
Housekeeping Cleaner
Sunny Rest Resort
Lehighton, PA
07.2025 - Current
- Maintained positive relationships with guests through friendly service and responsiveness to requests. Ceaning and Sanitized guest rooms ensuring high standards of cleanliness and comfort.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Maintained spaces with routine upkeep and basic repairs, coordinating with maintenance teams/management on more advanced needs.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, kitchen staff and management.
- Followed safety protocols while utilizing cleaning equipment to prevent accidents and ensure safety compliance.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
Bakery Team Leader
The GIANT Company
Walnutport, PA
01.2024 - 01.2025
- Supported inventory management by monitoring stock levels and minimizing waste.
- Ensured compliance with food safety standards during daily operations.
- Strengthened relationships with vendors by negotiating favorable pricing agreements
Farm and Garden Nursery
Misty Valley
01.2023 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Maintained Plants and Organized inventory in Greenhouses
- Designed Floral arrangements and Landscaping.
Operations/Project Admin / Front Desk Administrator
Blue Rock Construction
Allentown, PA
05.2014 - 05.2022
- Receptionist / Administrative role/ Operations support Accounting- Performed all work and supported other employees to help with work loads as necessary.
- Operated a voip polycom phone system for three office locations, in office as needed and remote.
- Maintained accurate records of incoming calls, messages, and visitor logs to improve information flow.
- Assisted in onboarding new employees by providing training on office procedures and software systems.
- Coordinated travel arrangements for staff members, ensuring timely bookings and cost-effective options.
- Facilitated interdepartmental communication by acting as point of contact between different teams which helped streamline workflow.
- Contract execution and Lien Waivers. Filing . Event planning. Incoming/Outgoing Mail distribution
- Supported construction management teams
- Coordinated scheduling and appointments for construction project meetings and consultations.
- Maintained office equiptment, Supply Orders and Worked closely with IT to resolve any technical issues.
- Maintained overall office appearance , Event Planning
Front Desk Customer Service Representative- Receptionist
Lehigh Valley Sporting Clays
Whitehall Township, PA
06.2013 - 05.2014
- Front Desk Customer service / Event Coordinator
- Performed Background checks, Shot Gun Rentals, Scheduling Gun Safety instructors.
- Support for NRA Events held at business
- Maintained accurate records of guest interactions and transactions for streamlined communication.
- Monitored inventory of supplies, ensuring adequate stock levels for uninterrupted service delivery.
- Oversaw daily cash handling processes, maintaining accuracy in transactions and balancing registers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Family owned business so also helped with owners twins times they needed to attend events, leave the country or emergencies.
Front Desk Admin/ Photographer ( 3 Seasons)
John C Pittman
Northampton, PA
01.2004 - 01.2006
- Front Desk Administrator (am) / Sales
- Children's Sports Photographer (pm) - Would travel set up lighting and photograph youth sports team photos.
- Social Media
- Greeted and assisted visitors, ensuring a welcoming environment. Security Systems
- Edited, toned, captioned, and uploaded photographs for publication.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
Assistant Manager/ Newborn Photographer
Sadie's Photography
Allentown, PA
01.2002 - 01.2006
- Assistant Closing Manager/ Keyholder / Nightly Deposits
- Captured precious moments by skillfully photographing newborn babies in a variety of settings.
- Edited and retouched photographs using Adobe Photoshop and Lightroom for optimal presentation.
- Provided exceptional customer service throughout the entire photography process, from initial inquiry to final delivery of images, resulting in repeat business and a loyal clientele base.
- Mentored junior photographers in studio practices and customer engagement strategies.
- Maximized revenue by offering additional products such as albums, framed prints, or digital files to complement standard print packages. Top Sales
- Assisted families in selecting print packages that best showcased their newborn photos while meeting budget constraints.
- Expanded clientele base through participation in local events, trade shows, and targeted marketing efforts as outside sales rep.
- Planned and prepared for on-location and studio shoots.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Spearheaded social media initiatives to increase brand awareness among potential customers within the target demographic area.
- Created a safe and comfortable environment for both newborns and parents during photography sessions, fostering trust and rapport with clients.
Photographer/ Writer
EAST PENN PRESS
Allentown, PA
01.2000 - 01.2001
- Researched and developed engaging content on current events and community issues.
- Collaborated with editors to ensure clarity and accuracy in published articles.
- Developed a loyal readership base by establishing a unique voice and style that set my column apart from competitors.
Front Desk Administrator / Project Coordinator
Norwood Construction
Allentown, PA
01.2005 - 2010
- Front Desk Receptionist
- Support Administrative Staff /Contracts
- Company Closed and Reopened as Blue Rock. Rehired all employees. Rehired 7+ years
- Collaborated with project managers to support construction timelines by coordinating site visits and client communications.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
Education
High school diploma -
Whitehall High School
Whitehall Township, PASkills
- Customer service
- Phone VOIP/VPN Multi-line phone systems
- Supervising experience
- Google Docs
- Writing skills
- Management
- Microsoft Excel
- Software troubleshooting
- Microsoft Office
- Customer relationship management
- Time management
- Proofreading Contracts
- Administrative tasks
- DocuSign
- Cataloging
- Operations management
- Photography
- Social media platforms
- Organizational skills
- Data entry
- Sales
- Google Suite
- POS systems
- Analysis skills
- Operating Systems
- Microsoft Powerpoint
- Appointment scheduling
- Microsoft Outlook Calendar
- Inventory management
- Computer Networking
- Client services
- Schedule management
- Adobe Photoshop
- Retail management
- Reliability and punctuality
- Strong work ethic
- Sorting
- Chemical handling
- Outdoor Work Gardening/Landscaping
Certification
Driver's License
OSHA
CPR
Timeline
Cleaning Technician
My Favorite Cleaning Co.
10.2025 - Current
Housekeeping Cleaner
Sunny Rest Resort
07.2025 - Current
Bakery Team Leader
The GIANT Company
01.2024 - 01.2025
Farm and Garden Nursery
Misty Valley
01.2023 - 01.2023
Operations/Project Admin / Front Desk Administrator
Blue Rock Construction
05.2014 - 05.2022
Front Desk Customer Service Representative- Receptionist
Lehigh Valley Sporting Clays
06.2013 - 05.2014
Front Desk Administrator / Project Coordinator
Norwood Construction
01.2005 - 2010
Front Desk Admin/ Photographer ( 3 Seasons)
John C Pittman
01.2004 - 01.2006
Assistant Manager/ Newborn Photographer
Sadie's Photography
01.2002 - 01.2006
Photographer/ Writer
EAST PENN PRESS
01.2000 - 01.2001
High school diploma -
Whitehall High School