CHRISTINA MINTNER
Dallas,Texas
Summary
Driven health care executive with a record of leadership in strategic planning, transformational care, clinical operations, public policy, and supplemental funding. Expertise in complex integrated healthcare systems in an academic setting. Skilled in fostering relationships, cultivating high performance teams and controlling financial performance in a competitive marketplace. Ability to work in a fast-paced environment utilizing tact, patience, and diplomacy. Effective with all levels of organization, resulting in strong credibility and the ability to work across a matrix organization to achieve results. Exercises a high degree of initiative, critical and strategic thinking, and judgment to achieve organizational objectives. Highly skilled and enthusiastic professional with more than 25 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
24
24
years of professional experience
Work History
Administrative Leader
Health Services
- Accountable for service excellence, quality, overall operations, financial integrity, and patient satisfaction for 10 clinics and the pediatric service line with a budget of $4.3 million
- Services included primary care, behavioral health therapy, psychiatry, rheumatology, gastroenterology, special needs, developmental delay, neurology, weight management, lead, and pulmonary clinic
- Monitored and evaluated the quality and appropriateness of patient care including clinical outcomes financial utilization, access (management of appointment systems, time and motion studies, appointment availability), staffing standards, and provider productivity
- Conceptualized, designed, and opened three integrated pediatric health centers
- Partnered with medical and nursing leadership to develop and execute operational and strategic plans
- Monitored an integrated service model to meet patient access standards and patient care transitions
- Developed collaborations with community leaders, school districts, and FQHCs on strategic health initiatives
- Coordinated the closure of pediatric inpatient care and the transition of specialty care in a hospital setting to ambulatory centers
- Contracted with managed care organizations for internal providers
- Implemented Epic EMR for primary and specialty pediatrics; assisted in training providers, residents, and nursing staff
- Led the accreditation of 8 National Committee for Quality Assurance (NCQA) recognized sites
- Title V Maternal and Child Grant
- Ensured compliance with The Joint Commission, Texas Department of State Health Services (DSHS), Texas State Board of Pharmacy, infection control, safety practices, and other regulatory agents
- Served on health advisory committees in Harris County.
SENIOR VICE PRESIDENT
POPULATION HEALTH, HOMES
01.2020 - Current
- Management responsibility of an operating budget of over $213M associated with over 1,000,000 outpatient visits annually
- Population Health is composed of over 1,800 FTEs in 16 primary care clinics, 5 acute response clinics (post discharge follow-up), homeless program, more than 80 specialty services, integrated practice units, correctional health, contact center, patient access center, community health worker program, value-based care, and the community health needs assessment
- Responsible for the development, implementation, monitoring, and revision of annual goals and objectives for Population Health that support the strategic initiatives of Parkland, including access to care, health inequities, patient-centered approaches to care, and alternative models of care (e-consults, telehealth visits, eCheck-in)
- Uses data and trend analysis to identify improvement opportunities and create high impact action plans
- Incorporates clinical best practices and quality into ongoing improvements
- Implements appropriate changes to improve clinical and financial outcomes that support the overall goals of Population Health
- Oversees seamless coordination of care across different care environments (e.g
- Emergency Department, inpatient, specialty, primary care, correctional health, home health care, community outreach, etc.) in order to optimize the delivery of care in the most appropriate setting
- Develops the annual operating, capital, payroll and receivables budgets for billed services that ensure Parkland has the necessary funds to carry out the goals and objectives that have been established
- Cultivates a culture of trust, excellence, accountability and teamwork
- Promotes and enables employee engagement
- Using the CHNA as a roadmap, identifies specific geographic communities in the county in need and partners with other health care entities and non-health care related CBOs to increase and/or improve services in each community
- Oversee more than $21M in grant and gifts including securing funding from ARPA for expansion of specialty in the community initiatives, after-hours care, and STI testing in correctional health, funding from opioid settlement for jail transitions program, and federal funding for medication assisted treatment expansion
- Collaborates with Parkland Foundation and Grants Management to submit federal and philanthropic proposals.
Parkland Health
01.2013 - Current
- Parkland has been caring for Dallas County’s most vulnerable residents since 1894
- Today, Parkland is an integrated health system comprised of a state-of-the-art acute care hospital, 30 community-based outpatient clinics, a health plan and numerous educational and outreach programs
- As a preeminent public academic medical center, Parkland has developed countless innovations that save lives, improve access to services and reduce healthcare costs
- The health system averages 56,000 admissions and 1.1 million outpatient visits annually
PROJECT DIRECTOR
01.2018 - 01.2020
- Ensured the development, implementation, management and evaluation of all operational, quality, and financial areas of the Homeless Outreach Medical Service (HOMES) program, a HRSA 303(h) Health Care for the Homeless Federally Qualified Health Center (FQHC)
- Serves approximately over 8,000 families, individuals, children, youth, and veterans at risk of or experiencing homelessness, as well as the formerly homeless at over 25 locations through three fixed sites, four mobile medical clinics, and one mobile dental clinic
- Locations include homeless shelters, domestic violence shelters, housing programs, drug treatment programs, day programs, and social service centers
- Provides more than 35,000 visits through primary care (acute, chronic, and preventive care, including well-child visits, family planning, immunizations), comprehensive dental services, communicable disease testing and treatment, substance use disorder services, and a transgender clinic
- Secured funding for the implementation of the first medication assisted treatment program in primary care at Parkland and PreP treatment
- Collaborated with Dallas County to open Dallas Deflects, a treatment center for individuals with low-level, non-violent misdemeanor offenses from entering the criminal justice system
- Treatment will reduce costs associated with repeatedly incarcerating individuals suffering from mental illness and reduce the number of emergency psychiatric visits from these individuals
- Even brief periods in jail cause significant life challenges for people with mental illness such as jeopardizing employment opportunities, housing, and benefits
- Provided monthly reports to the Board of Managers (which serve as the Board of Directors for the HOMES program) regarding HOMES operations and progress towards its strategic objectives
- Wrote, implemented, and monitored the HOMES HRSA grant(s)
- Ensured funds were used according to the goals/objectives outlined by the grant and approved contracts
- Established and built collaborative relationships/partnerships with internal and external stakeholders, and the community at large, including the City of Dallas, Dallas County Health & Human Services, the local mental health authority, and Housing Forward, a coalition of over 150 organizations that partners to more effectively tackle homelessness with evidence-based strategies
- Ensured compliance with all regulatory requirements set forth by HRSA and the completion and submission of the annual report to HRSA
- Integral in the start-up and continued operations of 2 mega drive through FEMA COVID-19 testing sites
- As COVID progressed, HOMES operationalized mobile teams to provide testing to nursing home residents and collaborated with community-based partners to ensure testing and eventual immunization of individuals experiencing homelessness.
VICE PRESIDENT, WAIVER
01.2013 - 01.2020
INTERIM DIRECTOR, MEDICAL STAFF OFFICE
01.2017 - 01.2018
- Oversaw the credentialing process for approximately 2,700 physicians and allied healthcare professionals for Parkland Health
- Initiated, coordinated and assisted in ongoing medical staff credentialing projects and activities, including operations of department and staff, credentialing and privileging, medical staff bylaws, provider enrollment, and medical staff committees
- Facilitated the development of trusting relationships and collaborations with practitioners, partners, and co-workers
- Ensured compliance with The Joint Commission, NCQA, state and federal standards and guidelines as they relate to the organized medical staff
- Served as a liaison between the medical staff credentialing office and medical leadership.
ADMINISTRATIVE DIRECTOR
PEDIATRICS, AMBULATORY CARE SERVICES
01.2012 - 01.2013
Operational leader
Harris Health System, Harris County Hospital District
01.2001 - 01.2013
- The Texas Health Care Transformation and Quality Improvement Program (“1115 Waiver”) for Regional Health Partnership 9 (RHP 9)
- The demonstration waiver was designed to build on existing Texas healthcare reforms and to redesign health care delivery in Texas consistent with CMS goals to improve the experience of care, improve population health, and reduce the cost of health care without compromising quality
- The first 5 years of the 1115 waiver totaled $29B in all funds
- Skills included health care financing, regulatory compliance, quality outcome achievement, project development, and collaboration with 25 system providers in 3 counties (Dallas, Denton, and Kaufman counties)
- Led multiple aspects of business integration and strategic initiatives with cross functional teams to achieve goals associated with the regional partners
- Aligned strategies and monitored performance across quality programs such as HEDIS, MIPS, MCO contracts and other federal and state programs
- Primary point of contact for participating regional providers and partners, Texas Health & Human Services Commission (HHSC), and community stakeholders
- Maintained a deep knowledge, command, and understanding of the Waiver and its application to the region
- Kept abreast of applicable rules, regulations, policies, laws, and guidelines that impact the Waiver and RHP 9
- Examples include Medicaid reimbursement, budget neutrality, and Affordable Care Act
- Aligned strategies and monitored performance across quality programs such as HEDIS, MIPS, MCO contracts and other federal and state programs
- Conducted learning collaborative activities that supported improvement in high impact outcome measures and population health status indicators, provided ongoing performance monitoring, and promoted strong collaborative learning
- Oversaw the implementation and operations of Network Access Improvement Program (NAIP) initiatives, worth $49 million
- Partnered with Medicaid managed care organizations on improving access and quality outcomes for the Medicaid population
- Established in 1966, Harris Health System is a public healthcare safety-net provider serving the residents of Harris County, Texas
- As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management, population health and correctional healthcare services
- Harris Health is a recognized leader for its trauma, cardiology, stroke, neonatology and community healthcare services, among others.
DIRECTOR
PEDIATRICS, AMBULATORY CARE SERVICES
01.2010 - 01.2012
DIRECTOR
SCHOOL BASED CLINICS AND STRAWBERRY HEALTH CENTER
01.2003 - 01.2010
PROJECT COORDINATOR
01.2001 - 01.2003
Education
2018
2017
Master of Science -
Woman’s University
Houston, Texas2000
Bachelor of Science -
Oklahoma State University
1994
Skills
- Delegation Abilities
- Staff Development
- Meeting facilitation
- Budgeting expertise
Timeline
SENIOR VICE PRESIDENT
POPULATION HEALTH, HOMES
01.2020 - Current
PROJECT DIRECTOR
01.2018 - 01.2020
INTERIM DIRECTOR, MEDICAL STAFF OFFICE
01.2017 - 01.2018
Parkland Health
01.2013 - Current
VICE PRESIDENT, WAIVER
01.2013 - 01.2020
ADMINISTRATIVE DIRECTOR
PEDIATRICS, AMBULATORY CARE SERVICES
01.2012 - 01.2013
DIRECTOR
PEDIATRICS, AMBULATORY CARE SERVICES
01.2010 - 01.2012
DIRECTOR
SCHOOL BASED CLINICS AND STRAWBERRY HEALTH CENTER
01.2003 - 01.2010
Operational leader
Harris Health System, Harris County Hospital District
01.2001 - 01.2013
PROJECT COORDINATOR
01.2001 - 01.2003
Administrative Leader
Health Services
Master of Science -
Woman’s University
Bachelor of Science -
Oklahoma State University
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