Summary
Overview
Work History
Education
Skills
Timeline
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Christina M Mitchell

Lawrence,KS

Summary

Positive and upbeat Customer Service Specialist and educator bringing 10+ years of phone and customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs by offering customized help and support. Proven history of building trust with customers to educate about products, promote satisfaction, resolve concerns, and maintain long-term loyalty.

Overview

19
19
years of professional experience

Work History

Licensed Esthetician

Massage Envy
Lawrence, KS
06.2019 - Current
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Recommended and sold products to clients according to specific skin care needs, boosting overall revenue.
  • Built positive client relationships and guided clients through treatments such as microdermabrasions, chemical peels, and facials.
  • Conducted private client consultations.

Substitute Teacher

Douglas County School District
Morgan Hunter Education, KS
08.2019 - Current
  • Maintained classroom discipline by applying proactive behavior management techniques.
  • Implemented lesson plans outlined by classroom teacher to educate students about key concepts.
  • Promoted learning by leveraging range of traditional and modern instructional strategies.
  • Kept detailed records of student progress, attendance and assignments using Infinite Campus.

Customer Service Representative

Long Motor Corporation
Lenexa, KS
06.2005 - 05.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Esthetics

College of Hair Design
Overland Park, KS
2007

Cosmetology

College of Hair Design
Olathe, KS
2005

Elementary Education

Emporia State University
Emporia, KS
2003

Skills

  • Critical thinking
  • Adaptive team player
  • De-escalate emotional situations
  • Compassionate client care
  • Database entry
  • Effective listening
  • High-energy attitude
  • Computer literate
  • Oral and written communication
  • Time management

Timeline

Substitute Teacher

Douglas County School District
08.2019 - Current

Licensed Esthetician

Massage Envy
06.2019 - Current

Customer Service Representative

Long Motor Corporation
06.2005 - 05.2015

Esthetics

College of Hair Design

Cosmetology

College of Hair Design

Elementary Education

Emporia State University

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Christina M Mitchell