Mallory Maggard
Pipe Creek,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and eagerness to learn. Willingness to take on added responsibilities to meet team goals. Seeking part-time and/or full-time position.
Overview
5
5
years of professional experience
Work History
Licensed Esthetician
Prickly Pear Spa
Fredericksburg, TX
09.2021 - Current
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm and exceptional customer experience.
- Performed over 30 facials, advanced chemical peels, dermaplaning, procedures per week.
- Developed individualized, therapeutic skin care programs.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Carried out product inventory checks, charting and consultations.
- Assisted manager with daily spa operations.
- Handled busy schedules and stayed on top of key deadlines.
- Discussed procedures and treatment options with clients.
- Sterilized equipment for patient treatments.
Receptionist
Prickly Pear Spa
Fredericksburg, TX
09.2020 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
Bar Manager
Backyard On Northgate
College Station, TX
01.2017 - 06.2019
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Education
Nutrition
Texas A&M University
College Station, TXLicensed Esthetician - Esthetics
Aveda Institute For Esthetics
San AntonioHigh School Diploma -
Warren Travis White Highschool
Dallas, Tx08.2015
Skills
- Critical Thinking
- Outstanding Client Care
- Positive Attitude and Energetic
- Call Answering and Routing
- Confirming Transactions
- Correspondence and Office Documents
- Telephone Answering
- Call Transfers
- Google Docs
- Making Appointments
- Patient Information Collection
- Organization and Efficiency
- Personal Initiative
Timeline
Licensed Esthetician
Prickly Pear Spa
09.2021 - Current
Receptionist
Prickly Pear Spa
09.2020 - 09.2022
Bar Manager
Backyard On Northgate
01.2017 - 06.2019
Nutrition
Texas A&M University
Licensed Esthetician - Esthetics
Aveda Institute For Esthetics
High School Diploma -
Warren Travis White Highschool
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