Christina Moreno
Hesperia,USA
Summary
Dynamic Assistant General Manager with five years of experience at Courtyard by Marriott, skilled in enhancing daily operations and driving exceptional guest satisfaction. Proven track record in staff management through effective hiring, training, and scheduling while ensuring adherence to brand standards. Expertise in financial performance management, including budgeting and P&L oversight, along with a strong ability to build lasting relationships with key stakeholders. Prepared to leverage extensive training and hands-on experience to tackle new challenges and contribute to organizational success.
Overview
13
13
years of professional experience
Work History
AGM/HR/AP
Marriott
08.2020 - 06.2025
- Oversaw daily hotel operations, ensuring high standards of guest service and satisfaction.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Managed recruitment process and conducted interviews for all levels of positions.
- Managed inventory control processes, optimizing stock levels and reducing waste in supplies.
- Collaborated with department heads to streamline communication and improve operational efficiency.
- Oversaw payroll and benefits administration for a team of over 100 + employees.
- Conducted training sessions on diversity, inclusion, and conflict resolution.
- Implemented new accounting software to streamline financial reporting processes.
BILLING SPECIALIST/HR ASSISTANT
Crown Connect
08.2012 - 08.2020
- Processed invoices accurately and in a timely manner to ensure timely payments.
- Assisted with onboarding new employees and updating HR records.
- Resolved billing discrepancies and communicated effectively with clients and vendors.
- Maintained confidentiality of employee information and ensured compliance with HR policies.
Education
Certified Medical Billing & Coding -
UEI
Riverside, CA06-2021
Associates - Accounting
San Bernardino Valley College
San Bernardino, CA06-2009
Skills
- Property management systems
- Performance management
- Front office operations
- Guest relations
- Conflict resolution
- Guest relations management
- Complaint handling
- Administrative tasks
- Reservation management
- Staff training and development
- Budget forecasting
- Accounts Payable
- Billing Specialist
- Payroll
- Recruitment
- Benefits administration
- Basic accounting
Websites
Timeline
AGM/HR/AP
Marriott
08.2020 - 06.2025
BILLING SPECIALIST/HR ASSISTANT
Crown Connect
08.2012 - 08.2020
Certified Medical Billing & Coding -
UEI
Associates - Accounting
San Bernardino Valley College