Christina Morris
Cowarts
Summary
Dedicated and experienced Front Office Liaison with over 10 years of leadership in medical office. Skilled in patient communication, scheduling, insurance coordination, and staff management. Proven ability to streamline front desk operations, improve patient satisfaction, and support high-volume surgical scheduling. Known for professionalism, multitasking, and strong problem-solving skills in fast-paced healthcare environments.
Overview
18
18
years of professional experience
Work History
Front Office Liaison
Eye Center South
Dothan
07.2013 - Current
- Oversee all front desk and patient reception operations for a busy ophthalmology practice.
- Supervise and train a team of 14 employees to ensure smooth workflow and exceptional patient service.
- Manage surgery scheduling, patient intake, and insurance coordination.
- Resolve billing, insurance, and surgery-related issues efficiently to maintain high patient satisfaction.
- Generate and analyze reports to support management decisions and improve operational performance.
Accounts Payable/Receivable Clerk
AET (Advanced Environmental Technologies)
Dothan
01.2012 - 01.2013
- Managed accounts payable and receivable transactions with accuracy and timeliness.
- Processed invoices, maintained billing records, and ensured proper documentation.
- Assisted with financial reporting and reconciliation to support accounting operations.
Receptionist
Denney Vision
Dothan
01.2008 - 01.2010
- Welcomed patients and handled front desk operations including check-in and scheduling.
- Verified insurance coverage and processed patient information.
- Scheduled appointments and coordinated with medical staff to maintain smooth office flow.
Education
High School Diploma -
Eufaula High School
Eufaula, ALSkills
- Multitasking and time management
- Patient communication and customer service
- Scheduling and data entry
- Insurance verification and billing
- Excel and medical office software
- Staff supervision and training
- Problem solving and workflow management
Timeline
Front Office Liaison
Eye Center South
07.2013 - Current
Accounts Payable/Receivable Clerk
AET (Advanced Environmental Technologies)
01.2012 - 01.2013
Receptionist
Denney Vision
01.2008 - 01.2010
High School Diploma -
Eufaula High School