CHRISTINA MORRIS
Summary
Energetic entertainment coordinator with a strong background in hospitality that excels in fast-paced atmospheres. Skilled in positive guest engagement and creative conflict resolution. Proven ability to handle multiple tasks effectively and efficiently while maintaining calm under high volumes of stress. Committed to delivering exceptional guest service and creating memorable moments.
Overview
5
5
years of professional experience
Work History
Entertainment Working Lead
Disneyland Resort
Anaheim, CA
01.2024 - Current
- Managed daily operations for the character department, ensuring seamless performance schedules
- Developed and implemented effective staffing strategies to maximize operational efficiency despite scheduling limitations.
- Resolved operational challenges efficiently by applying problem solving skills in a fast-paced environment
- Maintained a positive and compassionate work environment by supporting the cast and fostering morale
Party Host
Wish Out Loud
Orange County, CA
04.2023 - Current
- Assisted in coordinating uniquely themed parties for children ages 2-7 ensuring memories of a lifetime
- Coordinated preparation of party area, prioritizing guest comfort and organization prior to arrival.
- Supervised event staff, providing training and support to ensure high service standards.
- Decorated and set tables in accordance with party themes and age groups.
Entertainment Host
Disneyland Resort
Anaheim, CA
03.2022 - 01.2024
- Facilitated meaningful interactions between character performers and guests, enhancing guest satisfaction
- Utilized improvisation and critical thinking to deliver coherent and engaging storytelling
- Provided prompt conflict resolution amongst numerous guests and peers, creating a positive atmosphere
- Maintained integrity of confidential information such as set schedules and performer identities
Attractions Host
Disneyland Resort
Anaheim, CA
08.2021 - 03.2022
- Engaged in creating an immersive world for guests, elevating the overall attraction experience
- Ensured over 3,000 guests safely boarded the attraction daily, keeping strict safety protocols
- Leveraged brand expertise to effectively address guest questions and enhance guest engagement
Education
Bachelor of Arts - Graphic Design And Media Arts
Southern New Hampshire University
05-2027
Skills
- Speaks Japanese
- Adobe Illustrator
- Adobe Photoshop
- Microsoft Office
- Positive Demeanor
- Conflict Resolution
- Time Management
- Communication
- Critical Thinking
- Attention to Detail
- Self-Starter
- Calm under pressure
Timeline
Entertainment Working Lead
Disneyland Resort
01.2024 - Current
Party Host
Wish Out Loud
04.2023 - Current
Entertainment Host
Disneyland Resort
03.2022 - 01.2024
Attractions Host
Disneyland Resort
08.2021 - 03.2022
Bachelor of Arts - Graphic Design And Media Arts
Southern New Hampshire University