Christina Mya
Jacksonville
Summary
Experienced with bridging language barriers and ensuring clear communication. Utilizes linguistic and cultural knowledge to facilitate understanding in various settings. Track record of maintaining accuracy and neutrality, contributing to effective and seamless communication.
Overview
8
8
years of professional experience
Work History
Interpreter
Language Line Solution
03.2020 - 07.2023
- Facilitated real-time communication between clients and service providers in diverse settings.
- Demonstrated cultural sensitivity while interpreting complex concepts across multiple languages.
- Managed high-volume calls efficiently, ensuring clarity and accuracy during each interaction.
- Adapted quickly to varying subject matters, maintaining professionalism under pressure.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Support Specialist
Venus Fashion
08.2015 - 07.2018
- Utilized ticketing systems to track and prioritize support requests, ensuring timely resolution of issues.
- Monitored performance metrics, identifying areas for improvement and contributing to team efficiency initiatives.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
Education
Certified Medical Assistant - Medicine
Concorde Career College
Jacksonville, FL08-2019
High School Diploma -
Englewood High Schoo
Jacksonville, FL05-2012
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Interpretation
- Multitasking
Timeline
Interpreter
Language Line Solution
03.2020 - 07.2023
Support Specialist
Venus Fashion
08.2015 - 07.2018
Certified Medical Assistant - Medicine
Concorde Career College
High School Diploma -
Englewood High Schoo
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