Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christina Myers

Longview,TX

Summary

Certified dispatch supervisor offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dispatch Supervisor

Force EMS
12.2018 - Current
  • Directed work, training, coaching, discipline and performance evaluation of non emergency dispatch team.
  • Assisted callers in non emergency situations with appropriate information and support.
  • Reviews non Emergency Dispatch shift activities, reviews dispatch records and files and prepares incident reports and summary reports.
  • Evaluates staffing needs and adjusts work schedules to meet estimated workload demand. Prepares accurate and detailed reports and required paperwork
  • Dispatch calls out in the appropriate manor.

Tier 3 Supervisor

S4 Communications
03.2014 - 04.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Manager

Picture Me Studios
05.2007 - 01.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

High School Diploma -

Harleton High School
Harleton, TX
05.2007

Skills

  • Accurate Recordkeeping
  • Unit Dispatch
  • Job Assignments
  • Crew Monitoring
  • Crisis Management
  • Customer Experience
  • Data Systems
  • Customer Inquiries
  • Teamwork and Collaboration
  • Customer Needs Assessments
  • Dispatcher Monitoring
  • Meeting Preparation
  • Data Entry

Accomplishments

  • Supervised team of 6 staff members.
  • Resolved product issue through consumer testing.
  • Named "Manager of the Year" in 2015.

Certification

  • Certified Dispatch Supervisor, Force EMS
  • First Aid/CPR Certified

Timeline

Dispatch Supervisor

Force EMS
12.2018 - Current

Tier 3 Supervisor

S4 Communications
03.2014 - 04.2018

Manager

Picture Me Studios
05.2007 - 01.2014

High School Diploma -

Harleton High School

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Christina Myers