Christina Narcisse

• Greeted patients in a pleasant and timely manner
• Utilized the practice management system to create provider records, scanned medical records, and documents
• Verified registration forms were complete and referring physician and primary physician information were obtained for Health Maintenance Organization (HMO) plans.

• Welcomed and guided patients to examination rooms, verified insurance coverage, and collected co-payments.
• Managed and organized the patient chart filing system.
• Collaborated with the medical billing department to ensure accurate and prompt submission of insurance claims.
• Optimized the appointment scheduling process to reduce wait times

Accomplishments:

• Consistently scored 90% or higher on QA registration forms, including insurance cards and IDs, for new patients each month, which boosted workplace productivity.
• Transitioned all patient records from paper to the AllScript PM electronic system within a month.
• Collaborated exceptionally well with cross-functional teams, including PrEP Navigators, infectious disease specialists, and nutritionists.
  

• Provided exceptional customer service to ensure a positive shopping experience.
• Maintained a clean and organized work area to enhance the overall shopping experience.
• Processed customer returns and exchanges, following company policies.

Accomplishments:

• Helped more than 300 customers daily with the checkout process for their groceries.
• Processed financial transactions with a high accuracy rate using a Point of Sale (POS) system
• Increased customer satisfaction scores in-store surveys by building rapport and consistently maintaining a friendly demeanor during transactions.