Christina Navedo
Summary
Experienced Case Worker with outstanding organizational and customer service skills dedicated to client centered service. Committed to the advancement of organizational goals and objectives.
Overview
12
12
years of professional experience
Work History
Licensed Massage Therapist
Self Employed
Melbourne, FL
09.2012 - 03.2020
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Maintained client treatment records and designed long-term care programs for return customers.
- Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Created marketing advertisements to increase awareness of services and boost sales.
Targeted Case Manager
Brevard Alzheimer's Foundation/Yourcare Of Brevard
Melbourne, FL
03.2010 - 08.2012
- Developed custom strength-based services plan for each participant to meet individual therapy needs and personal strengths.
- Monitored current therapy strategies and improvised needed changes and corrections based on results.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Participated in professional growth programs to support special education improvement efforts.
- Adhered to strict confidentiality guidelines to protect participant information.
Case Manager Coordinator
Early Steps
Melbourne, FL
06.2008 - 06.2010
- Participated in professional growth programs to support special education improvement efforts.
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Attended continuing education trainings and maintained case management certification to promote more effective service delivery.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Education
Bachelor of Science - Human Services
Albertus Magnus College
New Haven, CTMaster of Arts - Counseling
Webster University
St Louis, MO2007
Skills
- Information Updates
- Client Information and Education
- Needs Assessment
- Supporting Daily Living Needs
- Reflective Listening
- Client Records Maintenance
- Detailed Instruction
Timeline
Licensed Massage Therapist
Self Employed
09.2012 - 03.2020
Targeted Case Manager
Brevard Alzheimer's Foundation/Yourcare Of Brevard
03.2010 - 08.2012
Case Manager Coordinator
Early Steps
06.2008 - 06.2010
Bachelor of Science - Human Services
Albertus Magnus College
Master of Arts - Counseling
Webster University
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