Christina Nunez
Tampa,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Machine Operator/Quality
Cabinetworks Group
08.2023 - 05.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Headcashier
Lowe's Home Improvement
04.2022 - 06.2023
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Engaged with customers to gather feedback, leading to improvements in service and product offerings.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Facilitated and logged store opening, closing, and shift changes.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Conducted daily sales reports to track performance and identify areas for improvement.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Streamlined checkout process, reducing average wait time for customers.
- Oversaw implementation of new POS system, enhancing transaction efficiency.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Server/Bartender
TGI Fridays
01.2020 - 02.2021
- Served food and beverages promptly with focused attention to customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Contributed to inventory management by monitoring stock levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
Baggage claim, Wheelchair Attendant
Primeflight, LGA Airport Ny
05.2019 - 12.2019
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assisted students with safe and orderly boarding and exiting of vehicle.
- Transported over 50 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Promoted a positive travel experience for all passengers, addressing individual needs and concerns with empathy and professionalism.
- Ensured passenger safety by conducting thorough equipment checks prior to each use.
- Handled challenging situations involving dissatisfied or anxious passengers calmly and professionally.
- Monitored security and maintained operational protocols.
- Tagged baggage and routed to appropriate location for loading and screening.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Located and read airport monitors to determine arrival and departure information.
- Managed large volumes of incoming and outgoing calls, accurately providing information to customers.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
Server
TGIFridays, 5th Ave Manhattan Ny
04.2015 - 12.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Inspected dishes and utensils for cleanliness.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Cashier
Action check cashing
11.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Reduced processing errors by meticulously following transaction procedures.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
Academic -
Elmira Free Academy
Elmira, NY06.2006
Skills
- Dependable and diligent
- Effective multi-tasking
- Customer support expertise
- Independent and collaborative work
- Strong work ethic
- Effective communication
- Detail-oriented approach
- Operational machinery skills
- Occupational safety
Timeline
Machine Operator/Quality
Cabinetworks Group
08.2023 - 05.2024
Headcashier
Lowe's Home Improvement
04.2022 - 06.2023
Server/Bartender
TGI Fridays
01.2020 - 02.2021
Baggage claim, Wheelchair Attendant
Primeflight, LGA Airport Ny
05.2019 - 12.2019
Cashier
Action check cashing
11.2017 - 06.2018
Server
TGIFridays, 5th Ave Manhattan Ny
04.2015 - 12.2019
Academic -
Elmira Free Academy
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