Christina Oder
Killeen,TX
Summary
Innovative Call Center Representative with 7 years of experience providing excellent support to clients while building rapport. Authorized to work in the US for any employer. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Grocery Administrative Assistant
Swift Transportation
Temple, TX
08.2021 - Current
- Ensure paperwork is complete and accurate
- Assist drivers. Perform AS400 activities
- Provide administrative support to terminal operations
- Ensure trailer paperwork is complete and accurate
- Assist drivers (distribute various supplies)
- Monitor and respond to system messages correctly
- Run and distribute reports to designated users
- Answer phones for department and help out as first line trouble shooting problems
- Perform various AS400 activities
- May assist with some dispatch functions
- Maintain positive work atmosphere by acting and communicating in manner which facilitated success of business operations in order to meet company demands and expectations
- Proactively work to assist others in achieving organizational objectives
- Carried out receptionist duties such as answering phones and directing clients
- Completed clerical tasks including faxing, filing and scheduling
Customer Service II
Guidant Global
Indianapolis, IN
06.2020 - 12.2020
- Managed over 50 customer calls per day. and Increased sales by 10%.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions
- Served customers in friendly, efficient manner following outlined steps of service
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment.
Technical Chat Support/Customer Service Agent
Sitel Group
10.2014 - 02.2017
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Education
Associate - Allied Health Science
South University
Savannah, GA02.2019
Skills
- Customer Service (7 years)
- Medical Office Experience
- Medical Billing
- Insurance Verification
- Data entry
- Business Management
- Schedule Management
- Microsoft Office
- Quality Assurance Controls
- Documentation And Reporting
- Scheduling
- Flexible Schedule
- Problem-Solving Skills
- Multitasking Abilities
- Excellent Communication
- Customer Service Expert
Certification
- CAP - Certified Administrative Professional
Timeline
Grocery Administrative Assistant
Swift Transportation
08.2021 - Current
Customer Service II
Guidant Global
06.2020 - 12.2020
Technical Chat Support/Customer Service Agent
Sitel Group
10.2014 - 02.2017
Associate - Allied Health Science
South University