Christina Ortiz
New York
Summary
Experienced professional with a strong background in diverse business models focused on exceptional customer service. With over 25 years of expertise spanning administration, healthcare, operations, service, security, management, and education, I bring a dynamic and adaptable skill set. My education and real-world experience have equipped me to effectively engage with individuals and teams from diverse backgrounds, ensuring success in today's evolving global business landscape.
Overview
14
14
years of professional experience
Work History
Advancement Service Coordinator
School of the Holy Child
Rye
01.2022 - Current
- Processed and tracked all gifts for institutional advancement, ensuring accuracy in records and timely acknowledgments.
- Prepared acknowledgment letters and pledge reminders to enhance donor stewardship.
- Created and managed event registration and donation forms, monitoring RSVPs and attendance.
- Coordinated event logistics, including check-in lists, name tags, and on-site support.
- Assisted in planning and executing meetings for parent association.
- Delivered customer service and administrative support for school store operations.
Independent Instructor/Educator
Independent Instructor/Educator
Riverdale
01.2019 - 01.2022
- Developed and managed all learning modules and materials for effective instruction.
- Ensured learners comprehended concepts through structured support and guidance.
- Administered assessments to evaluate understanding and completion of coursework.
- Covered classroom responsibilities in absence of full-time teacher to maintain continuity.
- Facilitated student learning in alignment with curriculum guidelines.
- Managed classroom dynamics and addressed student behaviors to foster a positive environment.
Substitute Teacher within District 75 (Special Education)
New York City Department of Education
01.2018 - 01.2019
- Provided classroom coverage adhering to lesson plans and established school routines.
- Delivered instruction and supervised students across various grades and subjects.
- Adapted lessons and managed student behavior in the absence of complete plans.
- Maintained a safe, orderly, and inclusive learning environment for all students.
- Took attendance and supervised transitions during lunch and dismissal periods.
- Followed school policies, emergency procedures, and confidentiality protocols diligently.
- Recorded incidents and communicated relevant issues to regular teachers and administration.
- Supported IEP/504 accommodations while providing constructive feedback on student work.
Full Time Special Education Teacher under Teaching Fellows
New York City Department of Education
01.2017 - 01.2018
- Developed and maintained individualized educational programs (IEPs) for all students.
- Taught and mentored students according to IEP specifications.
- Organized and assigned activities based on specific student needs.
- Assessed and tracked student progress to improve educational outcomes.
Office Supervisor & Consultant
Adelante Professional Services
Bronx
01.2014 - 01.2016
- Supervised office staff to enhance productivity and efficiency.
- Managed all incoming communications to ensure timely responses.
- Collected data, prepared files, and maintained essential office documents.
- Provided critical business insights and training for successful execution of business deals.
Scheduling Agent
Columbia University Medical Center
New York
01.2013 - 01.2014
- Pre-screened and scheduled services for all obstetrics and gynecology patients.
- Serviced patients by determining needs and addressing inquiries.
- Fulfilled requests for prescriptions, medical records, and essential paperwork.
- Maintained database while providing exceptional customer service.
Medical Front Desk Supervisor
University Medical Center
01.2012 - 01.2013
- Supervised front desk staff to ensure seamless patient registration and service delivery.
- Ensured adherence to customer service protocols and office policies by all staff members.
- Trained staff on new policies and procedures to maintain consistency in operations.
- Created integrated calendar for 32 physicians to optimize scheduling efficiency.
- Collaborated with departments to streamline office workflow and enhance overall practice efficiency.
- Acted as resource for staff, resolving patient issues effectively.
- Provided support to physicians, enhancing practice flow and patient care.
- Reconciled insurance co-pays and daily charges accurately.
Education
NYC Teaching Fellows Program -
01-2017
NYACK College School of Business & Leadership -
NYACK College
01-2016
Bachelors of Science - Organizational Management
NYACK College
01-2012
Associate of Applied Science -
Borough of Manhattan Community College (AAS)
New York, NY01-2010
Skills
- EMR proficiency
- Project coordination
- Microsoft Office proficiency
- Google Workspace proficiency
- Virtual work processes
- Data entry
- Customer service excellence
- Team collaboration
- Time management skills
- Effective communication
- Multilingual communication
Volunteer Experience
- Archbishop Stepinac HS Crusaders Parent Association Executive Board
- Liaison for the Archbishop Stepinac Men's Crusaders Club
- Harlem Jets Youth Football Administrator
Timeline
Advancement Service Coordinator
School of the Holy Child
01.2022 - Current
Independent Instructor/Educator
Independent Instructor/Educator
01.2019 - 01.2022
Substitute Teacher within District 75 (Special Education)
New York City Department of Education
01.2018 - 01.2019
Full Time Special Education Teacher under Teaching Fellows
New York City Department of Education
01.2017 - 01.2018
Office Supervisor & Consultant
Adelante Professional Services
01.2014 - 01.2016
Scheduling Agent
Columbia University Medical Center
01.2013 - 01.2014
Medical Front Desk Supervisor
University Medical Center
01.2012 - 01.2013
NYC Teaching Fellows Program -
NYACK College School of Business & Leadership -
NYACK College
Bachelors of Science - Organizational Management
NYACK College
Associate of Applied Science -
Borough of Manhattan Community College (AAS)