Christina Overholt
Nashotah,WI
Summary
Award-winning leader with a track record of fostering high-performing teams and enhancing customer satisfaction at Jimmy John's Gourmet Sandwiches. Skilled in strategic planning and culture building, demonstrated through successful store openings and operational excellence. Recognized for leadership and customer service excellence, winning the “Rockstar GM of the Year” award twice.
Overview
16
16
years of professional experience
Work History
General Manager/Area Manager
Crumbl Cookies
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of bakers, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales, profitability and efficiency.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Ensured smooth transition and stability through managerial shift from December 2023- December 2024 as Area Manager in addition to successfully running my own location, contributing significantly to company restructuring success.
Assistant Manager
Crumbl Cookies
11.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
District Manager
Jimmy John's Gourmet Sandwiches
05.2018 - 11.2021
- Managed diverse locations, maintaining excellent operational quality.
- Conducted routine audits of operational practices at each district location to ensure adherence to company policies.
- Enhanced team spirit by fostering a supportive workplace atmosphere.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
General Manager of Operations
Jimmy John's Gourmet Sandwiches
07.2009 - 05.2018
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed financial forecasts and spending budgets to ensure proper food cost management.
- Established a culture of people who WANT to work by identifying opportunities for efficiency in operations, systems, and procedures, as well as structure, accountability and support.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Winner of Jimmy John’s corporate “Rockstar GM of the Year” award in 2010.
- Winner of Jimmy John’s corporate “Two-Time Rockstar GM of the Year” award in 2018.
Education
Gen Education
Edgewood College
Madison, WIArrowhead High School
Hartland, WISkills
- Culture building
- Leadership skills
- Strategic planning
- Customer service
Timeline
General Manager/Area Manager
Crumbl Cookies
08.2022 - Current
Assistant Manager
Crumbl Cookies
11.2021 - 08.2022
District Manager
Jimmy John's Gourmet Sandwiches
05.2018 - 11.2021
General Manager of Operations
Jimmy John's Gourmet Sandwiches
07.2009 - 05.2018
Gen Education
Edgewood College
Arrowhead High School