Kimberly Simmons
Retail
Covington,GA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
General Manager/Area Manager
Trulieve
Macon, Georgia
11.2022 - 02.2023
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Store Team Leader
American Eagle
Conyers, Georgia
06.2021 - 12.2022
- Coordinated with day management regarding on-going issues.
- Analyzed customer levels and planned resources according to needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
Shop Manager
Smile Direct Club
Buford, GA
04.2019 - 12.2020
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Store Manager
G.H. Bass & Co
Woodstock, GA
04.2017 - 06.2019
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
District Manager
Finish Line
Atlanta, GA
05.2013 - 05.2015
- Built positive and productive relationships with store and field leadership.
- Supervised 18 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Senior Store Manager
Brooks Brothers
Atlanta, GA
05.2013 - 02.2015
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Controlled and enforced standard operating procedures, security and compliance with laws and system management.
District Manager
Rue21
Canton, GA
07.1999 - 05.2013
- Built positive and productive relationships with store and field leadership.
- Supervised 12 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL 12.2020 - 07.2023
Skills
Client account management
Delegation
Business Development
Employee scheduling
Relationship building
Effective leader
Inventory management
Staff training/development
Training and Development
Organization and Time Management
Critical Thinking
Employee reviews
PPE Compliance
Coaching and mentoring
Recruitment
Scheduling
Timeline
General Manager/Area Manager
Trulieve
11.2022 - 02.2023
Store Team Leader
American Eagle
06.2021 - 12.2022
Bachelor of Science - Criminal Justice
American InterContinental University
12.2020 - 07.2023
Shop Manager
Smile Direct Club
04.2019 - 12.2020
Store Manager
G.H. Bass & Co
04.2017 - 06.2019
District Manager
Finish Line
05.2013 - 05.2015
Senior Store Manager
Brooks Brothers
05.2013 - 02.2015
District Manager
Rue21
07.1999 - 05.2013