Christina Owen
Palmetto
Summary
I have been in the dental field for over 30 years. I am now excited to start a new career in insurance. As you can see I am experienced in patient care and customer service, with a strong track record in insurance verification and appointment scheduling. Demonstrated ability to enhance clinic operations through efficient management practices. Committed to delivering high-quality support and ensuring patient satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator/Lead Registered Dental Assistant
Dr Devin Gapstur
St Petersburg
11.2024 - Current
- Greeted patients and visitors with a friendly demeanor at the medical practice.
- Managed appointment scheduling using electronic health record systems effectively.
- Assisted in verifying patient insurance information for seamless check-in processes.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Processed patient forms and documentation accurately during check-in procedures.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
- Assisted dentists during procedures, ensuring instruments were prepared and sterilized.
- Collaborated with team members to improve clinic workflows and patient experiences.
- Monitored inventory levels, ordering supplies to ensure smooth operations.
- Provided support in administrative tasks, including billing and insurance verification processes.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
Lead dental assistant/Front Desk Receptionist
Dr Luis Martinez
St Petersburg
11.2023 - 11.2024
- Assisted dentists during procedures to ensure patient comfort and safety.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
- Managed patient records using dental practice management software.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Monitored inventory levels of dental supplies and placed orders as needed.
- Maintained patient charts, including medical histories, medications, and allergies.
- Assisted with the setup of treatment rooms and sterilization of instruments.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Managed incoming calls from patients regarding appointments or inquiries about services offered.
- Explained dental services and payment plans to help patients make informed decisions.
- Assisted patients in understanding treatment plans and financial options clearly.
- Communicated with insurance companies to verify coverage and benefits promptly.
- Liaised between dentists and patients to ensure smooth treatment processes.
Lead Dental Assistant
Dental Care at White Eagle
Bradenton
10.2022 - 11.2023
- Assisted dentists during procedures, ensuring instruments were prepared and sterilized.
- Managed patient records, maintaining confidentiality and accuracy of information.
- Scheduled appointments, coordinating patient flow and optimizing office efficiency.
- Collaborated with team members to improve clinic workflows and patient experiences.
- Monitored inventory levels, ordering supplies to ensure smooth operations.
- Provided support in administrative tasks, including billing and insurance verification processes.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Maintained patient charts, including medical histories, medications, and allergies.
- Actively participated in team meetings to discuss workflow strategies for improving productivity.
- Developed comprehensive treatment plans for patients in a clinical setting.
- Communicated effectively with patients about their treatment options and progress.
- Managed patient insurance claims and verification processes efficiently.
- Coordinated communication between dental office and insurance providers effectively.
Education
2044 Personal Lines Property And Casualty Agent License - 2044 Personal Lines
American Insurance College
Online06-2025
Registered Dental Assistant - Dental
Kaskaskia College
Centralia, IL05-1995
Skills
- Patient care and customer service
- Team collaboration and supervision
- Insurance verification and administrative support
- Time management and office administration
- Guest services and multi-line phone systems
Timeline
Front Desk Coordinator/Lead Registered Dental Assistant
Dr Devin Gapstur
11.2024 - Current
Lead dental assistant/Front Desk Receptionist
Dr Luis Martinez
11.2023 - 11.2024
Lead Dental Assistant
Dental Care at White Eagle
10.2022 - 11.2023
2044 Personal Lines Property And Casualty Agent License - 2044 Personal Lines
American Insurance College
Registered Dental Assistant - Dental
Kaskaskia College