LANEKA EVANS
Beverly
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk /Lead Registered Dental Assistant
Smileland Pediatric Dentistry and Braces/ Growing smiles
Malden
09.2024 - 06.2026
- Monitored patient satisfaction surveys and implemented strategies to enhance customer service experience.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained organized front desk area and ensured all materials were stocked.
- Answered multi-line phone system and directed calls to appropriate staff members.
- Scheduled appointments and coordinated meeting room usage for staff and clients.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Implemented solutions that improved operational efficiency across practice.
- Developed innovative solutions to improve operational efficiency across the practice.
- Streamlined workflows to optimize team performance and productivity.
- Led initiatives that fostered collaboration and accountability within the team.
- Managed ordering of supplies and conducted regular inventory counts.
- Coordinated supply ordering process to maintain optimal inventory levels.
- Processed incoming and outgoing mail, ensuring timely distribution to staff.
- Developed strong relationships with clients to enhance customer service experience.
Dental Assistant
North Shore Endodontics
Peabody
07.2023 - 08.2024
- Support multiple dentists in a fast-paced practice
- Prepare approximately 20-30 patients a day for oral exams & dental procedures
- Sterilize and prepare instrument trays and all materials for procedures.
- Record patient medical and dental history & update treatment information in patient charts with superior accuracy
- Provide patients with post appointment instructions, follow up notes & oral hygiene tips
- Perform X-Rays
Pediatric Dental Assistant lead
Growing smiles
Peabody
01.2022 - 06.2023
- Assisted in educating families about proper oral hygiene techniques for children's teeth and gums.
- Prepared dental materials such as amalgam restorations, composite restorations, crowns and bridges as directed by the dentist.
- Demonstrated strong knowledge of dental terminology, instruments and materials used in the office.
Dental Assistant
Dental Arts of Saugus
Saugus
08.2019 - 12.2021
- Assist with x-ray preparation
- Dental Assisting
- Fluoride and sealant applications
- Computer skills
- Extractions
- Root canals, crowns and bridges
- Assisting with specialized procedures
- Eaglesoft software
Dental Assistant
Gentle Dental Malden
Malden
02.2020 - 01.2021
- Support multiple dentists in a fast-paced practice
- Prepare approximately 20-30 patients a day for oral exams & dental procedures
- Sterilize and prepare instrument trays and all materials for procedures.
- Record patient medical and dental history & update treatment information in patient charts with superior accuracy
- Provide patients with post appointment instructions, follow up notes & oral hygiene tips
- Perform X-Rays
- Make impressions for temporary crowns
Cashier- Sales Associate
Marshalls
05.2020 - 05.2020
- Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
- Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
- Assisted with stocking shelves, organizing floor sets, and executing opening and closing procedures to maintain store presentation.
Education
Health science -
Lincoln Technical Institute
USBunker Hill College
USSkills
- Multitasker
- Customer Service
- Teamwork and collaboration
- Customer relationship management
- Staff training and development
- records management
- Pediatric dentistry
- Endodontist dentist
- HIPAA compliance
- Infection control proficiency
- Infection control protocols
- Sterilization technique
- Patient education
- First aid training
- Equipment sterilization
- Chairside Assisting
- Infection control
- HIPAA
Certification
- CPR Certification
- Radiology Certification
- Nitrous Oxide Certification
- X-Ray Certification
- AED Certification
- Registered Dental Assistant
- Certified Dental Assistant
- Dental License
Work Permit
Authorized to work in the US for any employer
Timeline
Front Desk /Lead Registered Dental Assistant
Smileland Pediatric Dentistry and Braces/ Growing smiles
09.2024 - 06.2026
Dental Assistant
North Shore Endodontics
07.2023 - 08.2024
Pediatric Dental Assistant lead
Growing smiles
01.2022 - 06.2023
Cashier- Sales Associate
Marshalls
05.2020 - 05.2020
Dental Assistant
Gentle Dental Malden
02.2020 - 01.2021
Dental Assistant
Dental Arts of Saugus
08.2019 - 12.2021
Health science -
Lincoln Technical Institute
Bunker Hill College