Vanessa Osorio

Dallas

Summary

Dynamic dental professional with extensive experience at Qn Smiles, excelling in patient care coordination and staff training. Proven ability to enhance workflow efficiency and improve patient satisfaction through effective communication and education. Skilled in appointment scheduling and maintaining accurate patient records, ensuring a safe and welcoming environment for all. iI love having a positive welcoming attitude with all patients and customers to make there experience pleasant. Ready to always help achieve company's goals to be able to grow and change lives in a positive way .

Overview

years of professional experience

Work History

Lead Registered Dental Assistant / Front Desk

Qn Smiles

Farmers Branch, TX

01.2025 - Current

Assisted in patient preparation and comfort during dental procedures.
Coordinated patient scheduling and follow-up appointments efficiently.
Educated patients on post-operative care and oral hygiene practices.
Maintained accurate patient records and documentation within electronic systems.
Trained new staff on office protocols and best practices for patient care.
Implemented process improvements to enhance workflow efficiency in the clinic.
Coordinated team schedules to maximize productivity while maintaining a positive work-life balance for staff members.
Maintained strict sterilization protocols, ensuring a safe and sanitary environment for patients and staff.
Gathered detailed medical history from patients before beginning any treatment plan which contributed towards more effective treatments.
Improved patient satisfaction by providing efficient and accurate dental assistance during various procedures.
Participated in continuing education courses to stay current on industry advancements and best practices in dental care.
Handled emergency situations calmly and efficiently, contributing to positive outcomes under pressure.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Scheduled and confirmed patient appointments.
Designed dental report card to explain patient dental health status and treatment plans.
Managed sterilization of instruments and compliance with safety protocols.

Lead Sales Associate /Retail Keyholder

Sunglass Hut

Dallas, TX

08.2023 - 11.2025

Led team in achieving sales targets through effective product knowledge and customer engagement strategies.
Trained new staff on sales techniques and customer service best practices to enhance team performance.
Analyzed sales data to identify trends, adjust inventory, and optimize product placement for increased visibility.
Developed promotional displays that improved customer interaction and showcased seasonal collections effectively.
Cultivated relationships with customers to foster loyalty and increase repeat business through personalized service.
Oversaw daily store operations, ensuring compliance with company policies and maintaining high visual merchandising standards.
Resolved customer issues promptly, ensuring satisfaction and loyalty.
Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Stayed current on company offerings and industry trends.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Registered Dental Assistant / Front Desk

Beyond Dental and Implants

Dallas, TX

07.2024 - 02.2025

Assisted in patient preparation and management for dental procedures.
Maintained sterilization protocols for instruments and equipment.
Managed scheduling of patient appointments to optimize office workflow.
Educated patients on post-operative care and oral hygiene practices.
Explained treatment procedures and instructed patients on home care guidelines.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Enhanced dentist efficiency by preparing examination rooms and sterilizing instruments before appointments.
Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
Collaborated with dental team members to deliver comprehensive care for all patients.
Streamlined dental office operations with efficient inventory management and ordering of supplies.
Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
Coordinated communication between dental staff and patients to enhance service delivery.
Utilized practice management software for accurate patient record maintenance and billing processes.
Supported team during busy periods by prioritizing tasks and streamlining workflows effectively.

Skills

Team collaboration
Staff training and development
Appointment scheduling
Patient relations

Patient education
Patient care coordination
Inventory management
Dental staff assistance

Languages

English

Native or Bilingual

Spanish