Christina Parker
Menifee,CA
Summary
Proven leader in case management at SCAN Health Plan, adept in care coordination and client advocacy, significantly enhancing client outcomes through strategic collaboration and quality improvement. Skilled in clinical assessment, my approach has fostered inter-agency cooperation and optimized resource allocation, demonstrating a commitment to excellence in service delivery and patient care.
Overview
16
16
years of professional experience
Work History
Case Management Manager
SCAN Health Plan
01.2015 - Current
- Achieved successful resolutions for clients through diligent investigation, research, and collaboration with relevant professionals.
- Oversaw the hiring process for new case managers, contributing to the development of a skilled workforce committed to excellence in service delivery.
- Managed budgets effectively while optimizing resource allocation to meet the needs of all clients served.
- Built strong working relationships with external stakeholders such as healthcare providers, legal representatives and government agencies enhancing inter-agency cooperation and ultimately improving client outcomes.
Patient Service Representative
AltaMed
01.2013 - 01.2015
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Member Service Representative
Molina Healthcare
01.2009 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
Associate of Science - Nursing
El Camino College
Torrance, CA06.2007
Skills
- Client Advocacy
- Clinical assessment
- Care Coordination
- Quality Improvement
Languages
Spanish
Native or Bilingual
Timeline
Case Management Manager
SCAN Health Plan
01.2015 - Current
Patient Service Representative
AltaMed
01.2013 - 01.2015
Member Service Representative
Molina Healthcare
01.2009 - 01.2013
Associate of Science - Nursing
El Camino College
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