CHRISTINA PARRISH
Lakewood, WA ,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in government. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships.
Overview
19
19
years of professional experience
Work History
Customer Service
Pierce County
12.2004 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct totals, updated accounts, and maintained detailed records.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Clover Park High School
Lakewood, WA06.1978
Skills
- Efficient Service
- Social Media Platforms
- Office Organization
- Administrative Support
- Customer Service and Assistance
- Reading Comprehension
- Corrective Actions
- Morale Improvements
- Clerical Support
- Operational Standards
- Professional Relationships
- Inquiry Requests
- Microsoft Office
- Accounts Payable and Accounts Receivable
- Maintaining Clean Work Areas
- Office Equipment
- Special Assignments
- Recognition Programs
Timeline
Customer Service
Pierce County
12.2004 - Current
High School Diploma -
Clover Park High School
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