Christina Parsons
Dayton,OH
Summary
Dynamic Customer Service Representative with proven expertise at Shane Syx Paint Slingers in enhancing customer satisfaction through effective complaint resolution and relationship building. Skilled in data entry and active listening, I improved resolution times and streamlined processes, contributing to a more efficient service environment. Committed to delivering exceptional support and fostering positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Shane Syx
05.2016 - Current
- Assisted customers in resolving inquiries and complaints efficiently.
- Processed orders and managed customer accounts through internal systems.
- Collaborated with team members to enhance service delivery standards.
- Maintained accurate records of customer interactions and transactions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
Education
GED - G. E D
05.2025
I Got my GED and studied phlebotomy
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Call management
- Appointment scheduling
- Live chat support
- Filing
- Dispute resolution
- Customer education
Timeline
Customer Service Representative - Shane Syx
05.2016 - Current
MVCTC - GED, G. E D
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