Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Christina Pedraza

Missouri City,TX

Summary

Dynamic professional with proven success in collections strategies and dispute resolution at Arstrat. Expertise in enhancing customer communication and loyalty through personalized service. Strong proficiency in Microsoft Office and data entry, combined with excellent interpersonal skills, driving efficiency and satisfaction in all interactions.

Overview

5
5
years of professional experience

Work History

Collections Agent

Arstrat
Sugar Land, TX
01.2025 - Current
  • Assisted in the development of strategies to improve collections process efficiency.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Adhered to all applicable laws, regulations, and company policies.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Researched customer accounts for any discrepancies or outstanding payments.

Personal Shopper

HEB
Missouri City, TX
10.2021 - Current
  • Assist customers based on their budget and personal interests to foster customer loyalty and encourage repeat visits to the store.
  • Helped throughout other departments if assistance was needed.
  • Creating a personalized shopping experience for customers who use curbside by providing individualized attention.
  • Endorse a highly organized system that collects customers’ communications and data.
  • Organizing and taking out customers’ orders in a timely matter.

Receptionist

Visible Changes
Sugarland, TX
06.2020 - 04.2022
  • Greetings / Checking Clients in for Appointments
  • Answer Phones / Make appointments.
  • Complete the client ticket process by processing cash or credit card payments.
  • Maintains overall store functions.

Education

High School Diploma -

Stafford High School
Stafford, TX
05.2020

Skills

  • Microsoft Office Word
  • PowerPoint
  • OneDrive
  • Teams
  • Outlook
  • Ability to follow detailed instructions
  • Excellent oral and written communication skills
  • Data entry
  • 45 WPM
  • Strong interpersonal skills
  • Dispute resolution
  • Collections strategies
  • Customer communication

References

Available Upon Request

References

References available upon request.

Timeline

Collections Agent

Arstrat
01.2025 - Current

Personal Shopper

HEB
10.2021 - Current

Receptionist

Visible Changes
06.2020 - 04.2022

High School Diploma -

Stafford High School

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