Ashley Jensen

Assisting taxpayers with paying their debt by creating payment plans or paying in full

Researching to find taxpayers or contact them

Answering phones

Transferring calls

Customer Service

Programs used include:

Accurint

Gentax

TAP portal

Muse

MT SOS

Five9

Outlook

Orion

Teams

Microsoft Word

Provided communication services to MDT staff, Federal agencies, National Weather Service, Disaster and Emergency Services, and law enforcement.

Road reporting

Incident dispatching

Emergency communication

Variable message sign (VMS) operation

Roadway Management System (RMS) operations and system maintenance.

Ability to remain calm in emotionally charged situations

Serving drinks behind the bar as well as taking orders on the floor
Cash handling and being in charge of paperwork at end of shifts
Cleaning duties
Setting up for large events
Providing excellent customer service and problem solving skills
Changing kegs
Catering services
Room rentals

History taking/medical charting
Pupillary assessment
Lensometry
Keratometry
Ocular motility
Refractometry
Tonometry
Visual assessment and visual fields
Preparations for injection procedures
Typing
Multi line phone
EHR

Greeted customers and provided excellent customer service.
Cash handling
Actively used soft-skills (i.e. listening, empathizing, and solving) when communicating with upset or frustrated customers.
Use of several data-entry programs, fax, multi-phone lines, copy machines.
Routinely used various software apps to create labels, inventory products, and assist in return of merchandise