Christina Perez
San Antonio,TX
Summary
With a proven track record at Legend Oaks Rehabilitation & Healthcare, I excel in delivering comprehensive patient care and coordinating effective discharge plans. My expertise spans direct patient care, triage and medication administration in a face-paced environment, complemented by a strong ability to navigate patients through complex healthcare systems, ensuring seamless transitions and continuity of care. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
12
12
years of professional experience
Work History
Clinical Case Manager
Legend Oaks Rehabilitation & Healthcare
12.2019 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assessed risk factors of patients and made referrals for further services. Coordinated patient discharge planning and follow-up care.
- Collaborated with healthcare providers to drive continuity of care.
- Provided patient and family education on available resources and self-care strategies. Facilitated family meetings to discuss patient care plans.
Charge Registered Nurse
Legend Oaks Healthcare and Rehabilitation
12.2019 - Current
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Evaluated patient histories, complaints, and current symptoms. Managed patients recovering from medical or surgical procedures.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Triage Nurse
CentroMed
08.2017 - 12.2017
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Obtained case history and gathered triage information to determine appropriate avenue for care. Evaluated patient histories, complaints, and current symptoms.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Medical Intake Coordinator
Community First Health Plans/University Hospital
04.2013 - 10.2016
- Originally hired as a Medical Intake Specialist and promoted to Team Lead Intake Specialist, assisted with pre-authorization insurance request for diagnostic exams, healthcare insurance claim reviews, and inpatient hospital coordination.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper diagnosis, CPT codes and physician orders and signatures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Enhanced office productivity by handling high volume of callers per day. Supported office staff and operational requirements with administrative tasks.
Education
Vocational Nursing Program -
Galen College of Nursing
San Antonio, TX04-2017
Pre-Nursing - Biology
Palo Alto College
San Antonio, TX08-2018
Associate Degree in Nursing - Registered Nurse
Galen College of Nursing
San Antonio, TX06-2021
Skills
- Direct patient care
- Physical assessment
- Medication and IV administration
- Wound care
- Catheter care
- Tracheostomy care
- Tube feeding
- Hospice care
- Post-surgical care
- Geriatric care
- Admission and Discharge planning
Languages
Spanish
Native or Bilingual
Timeline
Clinical Case Manager
Legend Oaks Rehabilitation & Healthcare
12.2019 - Current
Charge Registered Nurse
Legend Oaks Healthcare and Rehabilitation
12.2019 - Current
Triage Nurse
CentroMed
08.2017 - 12.2017
Medical Intake Coordinator
Community First Health Plans/University Hospital
04.2013 - 10.2016
Vocational Nursing Program -
Galen College of Nursing
Pre-Nursing - Biology
Palo Alto College
Associate Degree in Nursing - Registered Nurse
Galen College of Nursing
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