Christina Peterson
Chesapeake,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Call Center Representative
Hall MileOne Autogroup
06.2022 - 09.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Representative
Priority Staffing
01.2022 - 06.2022
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Stay At Home Mother
SAHM
03.2012 - 01.2022
Expeditor
Jo-Kell, Inc.
01.2007 - 03.2012
- Contacted suppliers to verify shipment details.
- Maintained files, such as maintenance records, bills of lading and cost reports.
- Arranged for delivery, assembly and distribution of supplies and parts to expedite flow of materials and met production schedules.
Education
Associate of Applied Science - Computer And Information Sciences
ECPI University
Virginia Beach, VA08.2004
Skills
- Customer Service
- Call Control
- Data Entry
- Appointment Scheduling
- Customer Support
- Problem-Solving Skills
- Verbal and Written Communication
- Call Center Operations
- Documentation and Reporting
- Problem Solving
- Effective Communication
- Active Listening
- Multitasking
- Computer Skills
- Decision Making
Timeline
Call Center Representative
Hall MileOne Autogroup
06.2022 - 09.2023
Call Center Representative
Priority Staffing
01.2022 - 06.2022
Stay At Home Mother
SAHM
03.2012 - 01.2022
Expeditor
Jo-Kell, Inc.
01.2007 - 03.2012
Associate of Applied Science - Computer And Information Sciences
ECPI University
Similar Profiles
Eric JohnsonEric Johnson
IT Technical Support Specialist at MileOne AutogroupIT Technical Support Specialist at MileOne Autogroup
Oluwatobiloba AgbedeOluwatobiloba Agbede
Sales Professional at MileOne AutogroupSales Professional at MileOne Autogroup
OMOWUNMI MUMUNIOMOWUNMI MUMUNI
Marketing Performance Specialist at MileOne AutogroupMarketing Performance Specialist at MileOne Autogroup