CHRISTINA PILI
Anchorage
Summary
Knowledgeable administrative professional with solid history of managing billing processes and ensuring accurate financial records. Adept at resolving discrepancies and improving billing procedures. Demonstrated proficiency in utilizing accounting software and maintaining organized records.
Overview
12
12
years of professional experience
Work History
VA Billing Specialist
University of Alaska Anchorage
12.2022 - Current
- Serve as the primary liaison for veterans, agencies, and donors, managing third-party billing and private scholarship payments.
- Coordinated and processed agency contracts and tuition waivers, ensuring student accounts are reconciled timely and accurately.
- Collaborate effectively with Military and Veteran Student Services to facilitate smooth financial benefit delivery for students.
- Adjust student and agency accounts for class changes and financial aid updates, maintaining compliance with contractual obligations.
- Reconciled third-party receivables and student accounts, ensuring 100% accuracy in charge postings aligned with contract terms.
- Managed billing processes, ensuring accuracy and compliance with university policies.
- Reconciled accounts, identifying discrepancies and implementing corrective actions.
Student Account Analyst
University of Alaska Anchorage
10.2021 - 12.2022
- Processed refunds exceeding account charges via multiple payment methods, adhering strictly to University and federal regulations.
- Researched and verified student eligibility for diverse funding sources, maintaining 100% compliance with University, Federal, and State policies.
- Managed sensitive student refund petitions, coordinating with financial aid to ensure prompt and accurate exception processing.
- Provided confidential support to UAA staff and faculty, responding to account inquiries while adhering to FERPA guidelines.
Library Technician I
University of Alaska Anchorage
07.2018 - 10.2021
- Assisted hundreds of patrons with account payments and transactions, ensuring efficient service and policy enforcement.
- Supervised and trained student workers during high-traffic evening and weekend shifts, improving workflow and customer service.
- Maintained detailed incident reports to enhance library safety and operations.
Patient Service Representative
Latouche Pediatrics, LLC
12.2018 - 10.2019
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Collected and balanced daily payments with 100% accuracy using WorldPay and SecureNet systems.
Service Administrator
Automated Laundry Systems & Supply
06.2014 - 08.2018
- Reconciled financial accounts and maintained AR/AP reports to ensure accurate record keeping and credit management.
- Established and managed credit accounts for business clients, supporting company revenue growth.
- Managed service requests and coordinated repairs for laundry equipment.
- Developed and maintained inventory tracking system for parts and supplies.
Education
Master of Public Administration -
University of Alaska Southeast
Juneau, AK08.2024
Bachelor of Arts - Psychology
University of Alaska Anchorage
Anchorage, AK07.2023
Bachelor of Arts - Sociology
Central Washington University
Ellensburg, WA08.2017
Skills
- Third-party billing management
- Skilled in reconciling financial statements
- Invoice processing
- Procedure development
- Customer service expertise
- Skilled in office applications
- Data accuracy and confidentiality
- Billing systems and software
Timeline
VA Billing Specialist
University of Alaska Anchorage
12.2022 - Current
Student Account Analyst
University of Alaska Anchorage
10.2021 - 12.2022
Patient Service Representative
Latouche Pediatrics, LLC
12.2018 - 10.2019
Library Technician I
University of Alaska Anchorage
07.2018 - 10.2021
Service Administrator
Automated Laundry Systems & Supply
06.2014 - 08.2018
Bachelor of Arts - Psychology
University of Alaska Anchorage
Bachelor of Arts - Sociology
Central Washington University
Master of Public Administration -
University of Alaska Southeast