Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
Christina Pinckney

Christina Pinckney

Lake Orion,United

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Arise Virtual Solutions Inc
11.2022 - Current
  • Answering inbound calls
  • Handling customer complaints
  • Managing and updating customer databases
  • Collecting and reporting on customer feedback
  • Identify customers’ needs clarify information, research every issue and provide solutions and/or alternatives
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

Senior Mortgage Underwriter

Rocket Mortgage
10.2020 - 09.2022
  • Commitment to teamwork
  • Conventional Refinance loan experience
  • Strong analytical and judgment skills
  • Understanding multiple property and self-employed income loans
  • Knowledge of Freddie Mac and Fannie Mae guidelines
  • Analyze employment profile, credit strength, property characteristics, and all other information pertinent to the credit decision process on each mortgage application
  • Received many top producer awards
  • Mentored newer underwriters

Senior Client Advocate

Rocket Mortgage
09.2015 - 10.2020
  • Assist with data entry and other administrative tasks
  • Identify a variety of loan issues and assist to find a solution
  • Troubleshoot Rocket Mortgage account issue
  • Operate multiple programs with the ability to efficiently multitask
  • Email/phone use to communicate with client
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Arts - Graphic Design

Wayne State University
Detroit, MI
2018

Associate of Arts - Graphic Design

Schoolcraft College
Livonia, MI
2013

Skills

  • Telephone Skills
  • Data Entry
  • Administrative Tasks
  • Call Controlling
  • Good Listening Skills
  • Information Updates
  • Call Center Operations
  • High-Volume Environments
  • Customer Support
  • Cloud Applications
  • Special Requests

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Representative

Arise Virtual Solutions Inc
11.2022 - Current

Senior Mortgage Underwriter

Rocket Mortgage
10.2020 - 09.2022

Senior Client Advocate

Rocket Mortgage
09.2015 - 10.2020

Bachelor of Arts - Graphic Design

Wayne State University

Associate of Arts - Graphic Design

Schoolcraft College

Similar Profiles

CREATE PROFILE
Christina Pinckney