Christina Platt
Surprise,AZ
Summary
Passionate and dedicated Care Manager with a proven track record of providing exceptional patient care and support. Possessing a comprehensive background in nursing and healthcare management, I am adept at coordinating and optimizing healthcare services to meet the needs of diverse patient populations. With a commitment to improving patient outcomes and ensuring high-quality care delivery, I am equipped to excel in the RN - Care Manager role. My strong interpersonal skills, coupled with a compassionate approach, enable me to build trust and rapport with patients, families, and interdisciplinary teams alike. Eager to leverage my experience and expertise to contribute to the success of your esteemed organization while continuing to make a positive impact in the lives of those in need.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Manager
Evernorth Care Group
Phoenix, AZ
08.2019 - Current
- Lead high-risk huddles, driving down readmission and ER visits by providing collaborative direction.
- Coordinate patient care across disciplines, achieving optimal outcomes, while identifying and managing high-risk cases, and fostering effective communication with healthcare providers. Additionally, I serve as a super user for our EPIC EMR system.
- Educated patient and family members about patient's condition, treatments and available community resources.
- Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
- Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
Triage RN
Cigna
Phoenix, AZ
08.2018 - 08.2019
- Telephonic triage and in person clinic triage for patients.
- Assessed need of triage; to come into office, urgent care or emergency room for assessment.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Provided patient and family health education focusing on self-management, prevention and wellness.
Nurse Clinical Manager
Banner Del E. Webb Medical Center
Sun City, AZ
06.2017 - 08.2018
- Developed and implemented staffing plans to ensure adequate coverage of clinical services.
- Provided direct oversight, coaching, and mentoring to nursing staff on shift.
- Monitored performance metrics related to quality assurance initiatives.
- Evaluated employee performance through observation, feedback sessions, surveys.
RN Staff Nurse
Banner Del E. Webb Medical Center
Sun City, AZ
09.2014 - 06.2017
- Assessed, monitored and documented patient vital signs, medical history and physical condition.
- Provided direct patient care, including administering medications and treatments according to physician orders.
- Educated patients and families on disease prevention and management of chronic conditions.
- Collaborated with multidisciplinary team members to develop individualized care plans for each patient.
Education
Master of Science - Leadership in Health Care Systems
Grand Canyon University
Phoenix, AZ08.2018
Bachelor of Science - BSN
Grand Canyon University
Phoenix, AZ06.2016
Associate of Science - Registered Nurse
Everest College - Alhambra
Phoenix04.2014
Skills
- Case Assessments
- Resource Utilization
- Treatment Management
- Medical chart documentation
- Service Coordination
- Quality Improvement
- Care Planning
- Patient Education
- Discharge Planning
- Healthcare knowledge
Certification
- RN License RN185428
- BLS Certified
Timeline
Care Manager
Evernorth Care Group
08.2019 - Current
Triage RN
Cigna
08.2018 - 08.2019
Nurse Clinical Manager
Banner Del E. Webb Medical Center
06.2017 - 08.2018
RN Staff Nurse
Banner Del E. Webb Medical Center
09.2014 - 06.2017
Master of Science - Leadership in Health Care Systems
Grand Canyon University
Bachelor of Science - BSN
Grand Canyon University
Associate of Science - Registered Nurse
Everest College - Alhambra
- RN License RN185428
- BLS Certified
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