Christina Poff
Annawan,IL
Summary
Results-oriented professional with experience in retail and store management. I can be relied on to help your company achieve its goals. Knowledgable in improving sales, public relations and relationship managment. I am aiming to leverage my abilities to successfully fill the vacancy at your company.
Overview
11
11
years of professional experience
Work History
Merchandise Mandate Retail Service Lead
Acosta
Springfield, IL, IL
08.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Entered data of store including new items, discontinued items, and conversions.
- Helped store with daily operations ie pulling out dates, cutting in new items, facing and mapping the store.
- Reset items to plannogram standards or to management's approval.
- Kept management informed of any new information concerning resets. item status and any other pertinent information that contribute to the store's general success.
Cashier, Stocker
Fareway Grocery
Geneseo, Illinois
02.2023 - 12.2023
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Managed cash register, ensuring proper cash handling and reconciliation.
- Maintained a clean and organized checkout area for efficient operations.
- Stocked merchandise on shelves, ensuring availability for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Store Operations/General Merchandise Manager
Dollar Tree
Geneseo, Illinois
03.2021 - 11.2022
- Managed inventory levels to ensure optimal stock availability.
- Trained staff on customer service best practices and sales techniques.
- Analyzed sales trends to inform product selection and placement.
- Implemented loss prevention measures to safeguard merchandise integrity.
- Reviewed financial reports and adjusted inventory levels accordingly.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Coordinated with vendors to replenish product supplies as needed.
- Established and maintained relationships with vendors, optimizing product selection and negotiating cost-saving deals.
Cashier
L&J Hometown Market
Annawan, Illinois
12.2019 - 03.2021
- Processed customer transactions efficiently and accurately at local grocery market.
- Managed cash drawer, ensuring proper change and register balancing.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Handled customer complaints professionally, resolving issues promptly and courteously.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Caretaker
Home
Annawan, Illinois
09.2019 - 02.2020
Manager
Geneseo Hometown Express
Geneseo, Illinois
03.2015 - 09.2019
- Managed daily operations to ensure efficient service delivery.
- Trained and mentored staff to enhance team performance.
- Oversaw budgeting processes for operational expenditures.
- Collaborated with vendors to streamline supply chain processes.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Associate of Science - Animal Science
Black Hawk College
Kewanee, IL06-2006
Skills
- Customer service
- Inventory management
- Sales analysis
- Vendor negotiation
- Loss prevention
- Cash handling
- Team leadership
- Research
- Organizational skills
- Microsoft Word
Affiliations
- Lynn Williams 309-945-8805
- Doug Teich 612-749-6490
- Mike Hillman 309-853-1600
Timeline
Merchandise Mandate Retail Service Lead
Acosta
08.2024 - Current
Cashier, Stocker
Fareway Grocery
02.2023 - 12.2023
Store Operations/General Merchandise Manager
Dollar Tree
03.2021 - 11.2022
Cashier
L&J Hometown Market
12.2019 - 03.2021
Caretaker
Home
09.2019 - 02.2020
Manager
Geneseo Hometown Express
03.2015 - 09.2019
Associate of Science - Animal Science
Black Hawk College