Shane Griffin
San Diego,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Equipped with effective management and leadership abilities to drive team performance.
Overview
9
9
years of professional experience
Work History
Retail Relief Lead/ Merchandise Clerk
San Diego Zoo Wildlife Alliance
San Diego, CA
11.2019 - Current
- Led team consisting of up to 50 employees
- Developed daily schedules incorporating optimal employee breaks
- Calculated daily sales totals
- Oversaw accurate cash management processes
- Upholds high-quality service standards ensuring efficient operational processes
- Ensures cleanliness of work environment to maintain best practice standards
- Uplifts employees by checking in, positive reinforcement, and feedback
- Tracks hourly sales and labor
- Operated cash registers to process payments from customers making purchases.
- Monitored stock levels and placed orders when necessary to maintain optimal inventory levels.
Tennis Coach/ Tennis Shop Worker
Balboa Tennis Club
, CA
01.2016 - 11.2020
- Worked with individuals or groups of athletes to learn the fundamentals of tennis
- Created activities and challenges for my students to learn and grow
- Developed and implemented individualized training programs for athletes of all levels
- Organized displays to attract customers and promote sales
- Provided product information and answered customer questions
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors
- Answered any incoming calls about tennis lessons and clinics
- Handled cash and took sales on the cash register
Education
Some College (No Degree) - Business
San Diego City College
San Diego, CASkills
- Merchandise presentation
- Safety procedures
- Problem Solver
- Team Player
- Quick Learner
- Positive mindset
- Returns processing
- Performance monitoring
- Point of sale systems
- Strategic planning
- Customer service
- Detail-oriented
Timeline
Retail Relief Lead/ Merchandise Clerk
San Diego Zoo Wildlife Alliance
11.2019 - Current
Tennis Coach/ Tennis Shop Worker
Balboa Tennis Club
01.2016 - 11.2020
Some College (No Degree) - Business
San Diego City College