CHRISTINA POLUS
Skokie,IL
Summary
Results-driven real estate broker and senior asset protection manager with a proven track record at @Properties and T-Mobile TCC Wireless. Leveraging leadership skills and expertise in MS Office Suites to drive client satisfaction and operational efficiencies. Exceptional collaboration and communication skills consistently placed in the top 10% performance companywide. Excel in strategic problem-solving and active listening, consistently exceeding goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Real Estate Broker
@Properties
05.2023 - Current
- Enhanced client satisfaction by providing comprehensive market analysis, tailored to their individual needs and preferences
- Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns
- Negotiated purchase contracts and lease agreements to establish maximum value for clients
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction
- Expanded client base through effective networking at industry events, seminars, and open houses
Senior Asset Protection Manager
T-Mobile TCC Wireless
03.2020 - 04.2023
- Manage all aspects of Asset Prevention which include internal/external investigations, incidents of fraud, theft, policy violations, or allegations of wrongdoings
- Track and maintain all elements of retail safety, security, store loss and inventory management practices for a total of 330+ stores
- Communicating effectively with all levels of the retail organization including Regional Directors, District Managers, Human Resources, and Training team
- Identify potential for loss and develop strategies to eliminate it
- Analyze retail data to identify current or emerging trends in theft or fraud
- Collaborate with law enforcement to investigate and solve external theft or fraud cases
- Investigate or interview individuals suspected of policy violation
- Communicate new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale
- Create store labor budgets based off current revenue trends
Retail Store Manager
T-Mobile TCC Wireless
04.2019 - 02.2020
Retail Store Manager
T-Mobile Wireless Vision
09.2014 - 04.2019
- Exceed stores monthly revenue goals month over month
- Promote and maintain high-level customer service and ensure customer experience
- Identifying ways to manage and control store expenses
- Stay current on all products, services, and promotions
- Help with sourcing talent and developing the store team through ongoing coaching
- Driving operational efficiencies to help minimize risk and protect the stores assets
- Complete accurate paperwork and transactions according to company policies and procedures
- Receive and send out inventory, such as returns and trade-ins
- 3-year Vision Club Winner - Top 10% of retail store managers who represent exceptional performance companywide
Sales Associate
Best Buy Mobile
03.2012 - 09.2014
- Asked lifestyle questions to find perfect solutions for the customer
- Assisted with store stocking, floor-sets and opening/closing procedures
- Send out weekly recaps to managers about sales team
- Trained and developed new staff members
- Completed call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines
Education
General Education - Managerial Communications
NORTHEASTERN ILLINOIS UNIVERSITY
Chicago, ILSkills
- Leadership
- Collaboration
- Communication
- Active Listening
- Training and Development
- Problem Solving
Certification
Wicklander Zulawski Certified
Timeline
Real Estate Broker
@Properties
05.2023 - Current
Senior Asset Protection Manager
T-Mobile TCC Wireless
03.2020 - 04.2023
Retail Store Manager
T-Mobile TCC Wireless
04.2019 - 02.2020
Retail Store Manager
T-Mobile Wireless Vision
09.2014 - 04.2019
Sales Associate
Best Buy Mobile
03.2012 - 09.2014
General Education - Managerial Communications
NORTHEASTERN ILLINOIS UNIVERSITY
Similar Profiles
Taylor BradleyTaylor Bradley
Office Manager at @propertiesOffice Manager at @properties
Arielle RingerArielle Ringer
Real Estate Agent at @propertiesReal Estate Agent at @properties
GWEN BROMFIELDGWEN BROMFIELD
Real Estate Broker at @propertiesReal Estate Broker at @properties
Marcia Biordi BrownMarcia Biordi Brown
Real Estate Broker at @propertiesReal Estate Broker at @properties
Demarea RiesDemarea Ries
Medical Assistant at Endeavor HealthMedical Assistant at Endeavor Health