Christina Powell
Delaware
Summary
Motivated and adaptable individual with a diverse background in customer service roles. Known for exceptional complaint resolution and staff training, ready to leverage skills to enhance operational effectiveness and customer satisfaction.
Professional front-end supervisor with solid experience in retail operations and team management. Strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Skilled in inventory management, customer service, and staff training with keen eye for operational efficiency and quality standards. Known for reliability and effective communication.
Overview
18
18
years of professional experience
Work History
Assistant Front End Supervisor
Krogers Grocery Store
Delaware, OH
04.2025 - Current
- Assisted in training new employees on store operations and customer service protocols.
- Coordinated daily inventory checks to ensure product availability and minimize shortages.
- Supported front-end operations by managing cash registers during peak hours for efficient transactions.
- Resolved customer inquiries and complaints to enhance shopping experience and satisfaction.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Assisted in scheduling staff shifts to optimize coverage during busy periods, enhancing operational efficiency.
- Maintained a positive working environment by fostering teamwork and open communication among front-end staff members.
- Followed food safety regulations and guidelines.
- Collaborated with store management to develop strategies for improving overall store efficiency and customer experience.
- Handled escalated customer issues diplomatically as they arose while working closely with management to find suitable resolutions.
- Supported team members during peak hours to ensure smooth operations and timely assistance for all customers.
- Maintained well-organized and clean front-end areas to promote a pleasant shopping environment.
- Assisted with managing cash, sales, store records and cash items.
- Resolved customer complaints with tact and professionalism, maintaining a positive brand image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Stay at Home Parent
Self-employed
Delaware, OH
07.2021 - 04.2025
- Managed daily schedules and activities, ensuring structured routines for children.
- Developed age-appropriate educational materials to foster learning and development.
- Coordinated playdates and community outings to enhance social skills and interaction.
- Implemented effective conflict resolution strategies, promoting harmonious family dynamics.
- Organized household tasks efficiently, maintaining a clean and safe environment for children.
- Monitored academic progress, providing support and resources to encourage achievement.
- Established communication with educators, collaborating on children's developmental needs.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Documented children's growth and development.
Head Baker
K-VA-T Food Stores Inc.
Morristown, TN
07.2020 - 07.2021
- Supervised daily baking operations to ensure consistent product quality and adherence to safety standards.
- Developed new recipes and improved existing ones, enhancing product offerings and customer satisfaction.
- Trained and mentored junior bakers in techniques, equipment operation, and best practices for efficiency.
- Implemented inventory management strategies to optimize ingredient usage and reduce waste.
- Ensured compliance with health regulations by maintaining cleanliness and organization in the baking area.
- Collaborated with management on promotional initiatives, increasing sales through seasonal product launches.
- Analyzed production processes and identified areas for improvement to enhance workflow efficiency.
- Coordinated with suppliers to source high-quality ingredients while managing cost-effective purchasing strategies.
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Oversaw budgets and cost controls to maintain efficient operations.
- Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.
- Implemented inventory control measures, reducing waste and lowering overall costs for the bakery.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Trained new employees on bakery methods and procedures.
- Cleaned and maintained kitchen equipment and oven.
- Replenished bakery items in display cases.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Managed display cases to verify freshness and attractiveness of products.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Packaged finished products for sale.
Cashier
Weigels
Morristown, TN
01.2020 - 08.2020
- Processed customer transactions accurately and efficiently.
- Managed cash drawer, ensuring balanced end-of-shift reports.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Trained new cashiers on register operations and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Responded promptly to requests for assistance, spills and customer inquiries.
Account Manager
Showplace Rent To Own
Findlay, OH
04.2018 - 01.2020
- Managed client accounts to ensure satisfaction and retention through proactive communication
- Developed customized solutions for clients, enhancing service delivery and addressing unique needs
- Coordinated with internal teams to streamline processes and improve operational efficiency
- Trained and mentored junior account managers on best practices and client relationship management
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Monitored account performance metrics to identify trends and develop action plans for enhancement.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Housekeeper
VOA Tiffin Rehab Center
Tiffin, OH
01.2017 - 04.2018
- Maintained high standards of cleanliness and sanitation in patient rooms and common areas.
- Managed laundry operations, ensuring timely processing of linens and personal items.
- Implemented efficient cleaning techniques to enhance workflow and reduce time spent on tasks.
- Trained new staff on cleaning protocols and safety procedures to ensure compliance with health regulations.
- Conducted regular inspections to identify maintenance needs and reported concerns promptly to management.
- Collaborated with healthcare staff to prioritize cleaning schedules based on patient needs and facility activities.
- Developed inventory tracking system for cleaning supplies, optimizing resource usage and minimizing waste.
- Enhanced resident satisfaction by maintaining a welcoming environment through attention to detail in housekeeping tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Area Manager
Clean Team Inc
Tiffin, OH
06.2015 - 01.2017
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed training programs for new staff, enhancing team productivity and efficiency.
- Implemented process improvements that reduced operational costs and increased service delivery speed.
- Coordinated logistics and inventory management to optimize resource allocation across multiple locations.
- Fostered strong relationships with clients, resulting in improved customer satisfaction scores.
- Developed training materials and standard operating procedures, ensuring consistency across all service areas.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Deli Clerk
Krogers Grocery Store
Delaware, OH/ Tiffin, OH
05.2014 - 10.2016
- Operated slicing machines to prepare deli meats and cheeses for customer orders.
- Assisted customers with product selection, ensuring high levels of satisfaction.
- Maintained cleanliness and organization of deli display cases and work areas.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Trained new staff on proper food handling techniques and safety protocols.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
- Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Debt Collector
NCO Financial Systems
Dublin, OH
06.2013 - 05.2014
- Negotiated payment plans with clients to resolve outstanding debts efficiently.
- Conducted account reviews to ensure accuracy and compliance with regulatory standards.
- Utilized collection software to track communications and follow-up actions systematically.
- Mentored junior collectors on best practices for debt recovery and customer engagement.
- Streamlined collection processes, improving overall workflow and client communication strategies.
- Analyzed delinquency trends to implement targeted strategies for debt resolution improvement.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained high volume of calls and met demands of busy and productive group.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Improved recovery rates by negotiating payment plans tailored to individual debtor circumstances.
- Boosted customer relations, calmly addressing and resolving debtor inquiries and complaints.
- Supported positive financial outcomes, working closely with clients to understand their debt recovery goals and aligning efforts accordingly.
- Prepared and submitted legal documents to initiate court proceedings.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Investigated customer credit references and approved credit lines.
- Generated and distributed monthly customer statements.
Deli/Bakery Manager
Meijer
Delaware, OH
03.2008 - 11.2013
- Directed daily operations to ensure optimal product quality and customer satisfaction.
- Trained and mentored bakery staff on production techniques and safety protocols.
- Implemented inventory management practices to reduce waste and enhance profitability.
- Developed promotional strategies that increased bakery sales and customer engagement.
- Oversaw compliance with health regulations, ensuring food safety standards were consistently met.
- Streamlined production processes, resulting in improved efficiency and reduced labor costs.
- Collaborated with suppliers to source high-quality ingredients for baked goods.
- Managed scheduling for bakery staff to optimize labor resources during peak hours.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Recruited hired, and retained top-quality staff through effective interviewing techniques and ongoing professional development opportunities.
- Implemented health and safety protocols, ensuring compliance with regulations and creating safe working environment.
- Reduced employee turnover by implementing comprehensive training program and fostering supportive work culture.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
Education
High School Diploma -
Treca Digital Academy/ Highland High School
Marion, OH06-2010
Skills
- Strong work ethic
- Cash handling accuracy
- Employee scheduling
- Store maintenance
- Customer service
- Problem-solving skills
- Time management
- Training and mentoring
- Employee motivation
- Staff supervision
- Complaint resolution
- Willingness to learn
Timeline
Assistant Front End Supervisor
Krogers Grocery Store
04.2025 - Current
Stay at Home Parent
Self-employed
07.2021 - 04.2025
Head Baker
K-VA-T Food Stores Inc.
07.2020 - 07.2021
Cashier
Weigels
01.2020 - 08.2020
Account Manager
Showplace Rent To Own
04.2018 - 01.2020
Housekeeper
VOA Tiffin Rehab Center
01.2017 - 04.2018
Area Manager
Clean Team Inc
06.2015 - 01.2017
Deli Clerk
Krogers Grocery Store
05.2014 - 10.2016
Debt Collector
NCO Financial Systems
06.2013 - 05.2014
Deli/Bakery Manager
Meijer
03.2008 - 11.2013
High School Diploma -
Treca Digital Academy/ Highland High School