Christina Prosnak

• Designed innovative course materials that align with curriculum objectives and promote critical thinking skills.
• Participated in professional development opportunities to stay current with trends in education and maintain relevant subject matter expertise.

• Research and gather information via telephone, mail, or in person from clients, internal and external departments, and other county and state agencies
• Write detailed case notes and assist with creating and editing training materials for new caseworkers

• Collaborated with subject matter experts to translate technical concepts into easy-to-read documentation
• Created quick reference guides for marketing and sales teams
• Developed microcopy and tooltips for internal and external-facing browser applications
• Documented three separate projects that required consistent updates on a monthly release schedule in PDF and online help format
• Owned and maintained documentation for a specific product including five Confluence pages, four developer’s guides, one quick reference guide, one syntax appendices, and a configuration and installation guide
• Documented and edited how to use various APIs through Swagger interactive documentation
• Co-created training content with an emphasis on scaffolded learning and using building block modules to enhance scalability of content and end user knowledge retention

• Promoted critical thinking about English reading, writing, listening, and speaking skills to encourage student engagement and interaction
• Prepared students for university entrance exams by proctoring English proficiency tests as well as editing and offering feedback on handouts, journals, and written/verbal assignments

• Led 2-3 writing workshops per week about grammar, essay structure, formatting, and writing strategies
• Assisted students in understanding concepts, assignment guidelines, and MLA, APA, Chicago, or AP style formatting

• Taught students how to use style guides, perform research, vary their writing style depending on format, and utilize university resources for each assignment

Member of Sigma Tau Delta (International English Honor Society)