Christina Pulusila
Waipahu,HI
Summary
Adept at navigating high-stress scenarios. Enhanced customer loyalty and sales at Times Supermarkets through expert complaint resolution and empathetic service. Mentoring of new hires and collaboration in team development underscore my strong problem-solving and critical thinking skills, contributing significantly to our team's success in achieving service level targets.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Times Supermarkets
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Waipahu High School
Waipahu, HI06.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Team Development
Timeline
Customer Service Representative
Times Supermarkets
09.2020 - Current
High School Diploma -
Waipahu High School
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