Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christina Quiroz

Santiago,Santiago

Summary

Skilled in promoting team productivity through excellent communication and collaboration. Competent in defining test parameters, conducting evaluations and gathering data to identify defects.

Overview

14
14
years of professional experience

Work History

Quality Assurance Supervisor

Hutchbug Solutions
01.2017 - Current
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided development team with insights and recommendations on products usability and functionality by reviewing and analyzing internal data.
  • Analyzed quality and performance data to support operational decision-making.

Proposal Analyst

Global Energy Efficiency
09.2014 - 01.2017


  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

Customer Service

Data Vimenca
06.2013 - 09.2014
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.

Sales Executive

PBS
03.2012 - 05.2013
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Technical Support Representative

Brother (All In One Printers)
01.2010 - 03.2012
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

High School Diploma -

Colegio Luis Hess
Puerto Plata, DR
09.2007

Skills

  • Quality Improvement
  • Customer Service
  • Motivational Leadership
  • Technical Instruction
  • Analytical Thinking
  • Equipment Use
  • Verbal and Written Communication
  • Active Listening

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Quality Assurance Supervisor

Hutchbug Solutions
01.2017 - Current

Proposal Analyst

Global Energy Efficiency
09.2014 - 01.2017

Customer Service

Data Vimenca
06.2013 - 09.2014

Sales Executive

PBS
03.2012 - 05.2013

Technical Support Representative

Brother (All In One Printers)
01.2010 - 03.2012

High School Diploma -

Colegio Luis Hess

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Christina Quiroz