Christina Rackley
Guthrie,OK
Summary
Highly efficient Barista with a background in team leadership of over 5 years experience in a grocery/bakery setting that is well established in fast-paced and challenging environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I'm an organized and dependable candidate and tend to have a willingness to take on added responsibilities to meet the team's goals. Responsible,reliable, and experienced employee skilled at mentoring and leading new team members on company procedures. Frequently went above and beyond my role to fulfill needs of the company by coming in early, staying late, and taking on necessary tasks and responsibilities outside my normal job description. Motivated to learn, grow, and cultivate a productive and dynamic work environment.
Overview
11
11
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
10.2022 - Current
- I made sure to always contribute to a positive team environment through effective communication and collaboration with colleagues.
- Throughout the duration of the shift I cleaned counters, machines, utensils, and seating areas.
- I always maintained regular and consistent attendance and punctuality.
- On a daily basis I operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Associate
Wal-Mart, Walmart
04.2022 - 04.2024
- I recently took a new position in the garden center as a full time sales associate,due to a home relocation
- My daily tasks consist of zoning, cashiering, tending garden, and stocking
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Team Lead
Walmart
01.2022 - 03.2022
- As a stocking team lead I was in charge of organizing and delegating tasks to a team, overseeing merchandising of products, as well as day to day management of six associates
- Daily duties included ensuring my team accomplished their daily tasks, correctly placed and featured product appropriately, managed stock layout, and achieving overall customer service among the team.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Continuously checked products for quality assurance according to strict guidelines.
- Participated in cross-functional team-building activities.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Cake Decorator
Baker, Walmart
05.2021 - 01.2022
- As a cake decorator i was tasked to fill custom cake orders for customers by request
- I was a full time cake decorator while also filling in as a bread baker when needed
- On a daily basis i would pull the cakes to thaw, fill icing bags, base and pipe icing to order
- Cakes included; wedding, birthdays,seasonal and intricate designs.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Kept work area safe and sanitized by washing utensils, tools and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Increased business sales by [Number]% by influencing purchases and attracting customers with displays and professional service.
Team Lead Bakery/Deli
Walmart
08.2017 - 05.2021
- I have experience in managing in the areas of baking, stocking, cake decorating, and deli service
- I was made to oversee that daily assigned tasks are completed, cleanliness was being met, and tracking daily/ yearly sales
- I was in charge of all monthly inventories of the department
- This included organization, supervision, participation, and gathering data and reporting to upper management.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Participated in cross-functional team-building activities.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Bakery Associate
Walmart
03.2016 - 08.2017
- As a bakery sales associate my main daily tasks were making sure the department was stocked neatly and in it's correct location
- One of my tasks included pulling pallets of freight and down stacking them to work the product to its appropriate location
- I also assisted in maintaining cleanliness of the salesfloor and backroom of the bakery department.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Caretaker
Angels of Care Pediatric Home Health
01.2014 - 01.2016
- In this position I was a caretaker for an autistic child
- I had the opportunity to work with an occupational and speech therapist during work hours, was CPR certified, and overall health and care of the child
- My daily routine consisted of clothing,bathing,feeding,education,life skills, and general health and wellness for one child.
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Education
Child development
Tarrant County College
Hurst, TXSkills
- Supervising Experience
- Managing
- Autism Experience
- Childcare
- Cake Decorating
- Special Needs
- Customer service
- Leadership
- Sales
- Work Planning and Prioritization
- Attention to Detail
- Stockroom Management
- Performance Evaluations
- Handheld Scanners
- Cardboard Baling
- Constructive Feedback
- Employee Relationships
- Cash Handling
Timeline
Barista
STARBUCKS COFFEE COMPANY
10.2022 - Current
Associate
Wal-Mart, Walmart
04.2022 - 04.2024
Team Lead
Walmart
01.2022 - 03.2022
Cake Decorator
Baker, Walmart
05.2021 - 01.2022
Team Lead Bakery/Deli
Walmart
08.2017 - 05.2021
Bakery Associate
Walmart
03.2016 - 08.2017
Caretaker
Angels of Care Pediatric Home Health
01.2014 - 01.2016
Child development
Tarrant County College
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