Christina Raia
Portland
Summary
Experienced in group mentoring and facilitator management and implementing feedback-driven improvements to achieve positive outcomes. Also has assisted with office admin tasks.
Overview
6
6
years of professional experience
Work History
Lead Facilitator/ Admin Office Support
Three Trees Center for Change
Rock Hill
01.2021 - Current
- Coordinate and facilitate structured group sessions while managing scheduling, attendance records, and program documentation required by state agencies.
- Serve as a primary point of contact for participants, providing guidance on assignments, program expectations, and supporting successful completion.
- Maintain confidential participant records and sensitive communications in compliance with organizational and state reporting standards.
- Manage data entry, digital file organization, and record maintenance to ensure accurate program tracking and reporting.
- Assist with billing processes including tracking participant fees, preparing invoices, and supporting financial documentation for program services.
- Organize session materials, reports, and documentation to support operational efficiency and regulatory compliance.
- Collaborate with leadership to evaluate program effectiveness and implement improvements based on participant feedback and outcomes.
- Mentor and support facilitators and administrative staff to maintain consistent program delivery and organizational standards.
Facilitator
Three Trees Center for Change
Rock Hill
07.2020 - 01.2021
- Facilitated structured group sessions while coordinating scheduling, materials, and participant communications.
- Cultivated a welcoming, collaborative environment that promoted participant engagement and open communication.
- Coordinated program logistics, including attendance tracking and session preparation, to ensure smooth operations.
- Tracked participant progress and maintained accurate program records to support continuous improvement.
Education
Associate Degree - Psychology
Central Piedmont Community College
08-2025
Skills
- Program Coordination
- Reception & Customer Service
- Schedule management
- Data management
- Database management
- Document Organization
- Stakeholder Engagement
- Team Collaboration
- Team Development
- Staff Training
- Workshop Facilitation
- Conflict Resolution
- Group Communication
- Feedback management
- Confidential Communication
- Communication skills
Timeline
Lead Facilitator/ Admin Office Support
Three Trees Center for Change
01.2021 - Current
Facilitator
Three Trees Center for Change
07.2020 - 01.2021
Associate Degree - Psychology
Central Piedmont Community College