Christina Ramirez
Bakersfield,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Store Manager of Operations
Moe’s Mini Mart & More
Bakersfield, MO
04.2017 - 04.2020
- Increased sales by 38% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
Quality Control / Customer Service Management
Golden Empire Mortgage
Bakersfield, CA
12.2009 - 06.2015
- Reduced product return rate by proactively addressing potential issues during the manufacturing process.
- Implemented continuous improvement initiatives, resulting in significant cost savings while maintaining product quality standards.
- Improved overall product quality by implementing rigorous inspection processes and quality control measures.
- Enhanced customer satisfaction by ensuring consistent production of high-quality products and timely resolution of issues.
Education
High School - Business
West High School
Bakersfield, CA05.1994
Skills
- Computer Skills
- Performance Appraisals
- Health and safety
- Employee Training
- Employee Scheduling
- Store maintenance
- Merchandise planning
- Friendly and Positive
- Team Leadership
- Work Planning and Prioritization
- Loss Prevention Procedures
- Team leadership and coaching
- Customer Service
- Strategic thinker
Timeline
Store Manager of Operations
Moe’s Mini Mart & More
04.2017 - 04.2020
Quality Control / Customer Service Management
Golden Empire Mortgage
12.2009 - 06.2015
High School - Business
West High School