Christina Ray
Watertown,WI
Summary
Enthusiastic and well trained Store Manager effective at increasing employee performance and business profitability. Monitor employees and coach on optimal strategies for sales, merchandising and customer service. Excellent money handling and recordkeeping abilities.
Overview
15
15
years of professional experience
Work History
Branch Manager
World Finance
Watertown, WI
04.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Examined customer loan applications for loan approvals and denials.
District Training Store Manager
Dollar Tree
Watertown, WI
04.2010 - 11.2022
- Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
- Achieved revenue targets by coaching employees.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Minimized store losses, training team members how to spot and prevent theft.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Coordinated regular store cleaning and product resets for optimal appearance.
- Interview and hire team members.
- Write schedules to make sure store is properly staffed at peak hours.
Education
High school or equivalent - Business and General
Watertown High School
Watertown, WI06.2000
Skills
- District store trainer - 9 years
Timeline
Branch Manager
World Finance
04.2023 - Current
District Training Store Manager
Dollar Tree
04.2010 - 11.2022
High school or equivalent - Business and General
Watertown High School