CHRISTINA REESE
Ellenwood,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Account Engagement Specialist
Emory Healthcare
Atlanta Ga
12.2020 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Proficient utilization of Epic Scheduling systems to perform schedule functions
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
Unarmed Security Officer
Dumbarton Security
Lithonia, GA
02.2023 - 10.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Unarmed Security Officer
Walden Security
Atlanta Ga
08.2022 - 02.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Warehouse Associate
Amazon
Stone Mountain, GA
08.2021 - 08.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Team Lead
Emory University Hospital
Atlanta Ga
09.2017 - 11.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different floors to provide optimal coverage
- Ensure all beds were changed and are sanitized before and after each patient
- Respond to all emergency requests and maintain effective communication with all departments
Custodian
Emory University
Atlanta Ga
08.2016 - 09.2017
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Education
High School Diploma -
Atlanta Job Corps Center
Atlanta Ga12.2012
Skills
- Preventing Incidents
- Keen Observer
- Accident Investigations
- Incident Reporting
- Leadership
- Solving Customer Concerns
- Professional Telephone Skills
- Organization and Time Management
- Patient Health Information Access
- Team Leadership
Skills
- Customer Satisfaction
- Customer Experience
- Outbound Calling
Timeline
Unarmed Security Officer
Dumbarton Security
02.2023 - 10.2023
Unarmed Security Officer
Walden Security
08.2022 - 02.2023
Warehouse Associate
Amazon
08.2021 - 08.2022
Patient Account Engagement Specialist
Emory Healthcare
12.2020 - Current
Team Lead
Emory University Hospital
09.2017 - 11.2020
Custodian
Emory University
08.2016 - 09.2017
High School Diploma -
Atlanta Job Corps Center