John T Chavez
Albuquerque,NM
Summary
Results-driven Account Manager with extensive experience in client relationship management and site inspections. Skilled in resolving service issues and enhancing client satisfaction through proactive engagement. Focused on maintaining safety and security while building trust with stakeholders. Proven ability to drive revenue growth through new account acquisition and strong retention of existing relationships.
Overview
9
9
years of professional experience
Work History
Account Manager
Premier Protective Security
Albuquerque, NM
01.2022 - 02.2026
- Acted as the primary point of contact for security clients, facilitating effective communication.
- Build and maintain strong professional relationships with property managers, business owners, and site stakeholders.
- Conducted regular client check-ins to assess and enhance satisfaction with security services.
- Address client concerns, service issues, or contract adjustments in a timely and professional manner.
- Provided all contracted security services in alignment with company standards and client expectations.
- Ensure compliance with company policies, client agreements, and local regulations.
- Coordinate with field supervisors and security officers assigned to client locations.
- Provide coaching, guidance, and performance feedback to security personnel.
- Identify training needs and support professional development of officers.
- Quickly respond to incidents, complaints, or operational challenges at client sites.
- Investigated service issues and implemented corrective actions to resolve client concerns effectively.
- Prepared regular reports on account performance, staffing levels, incidents, and service quality to inform strategic decisions.
- Collaborate with operations, scheduling, and HR teams to ensure accounts are fully staffed and operating efficiently.
Security officer
DC security
Albuquerque, NM
12.2021 - 03.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Verified photo identification to ensure secure access control, maintaining facility safety and compliance.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Documented incidents of property damage, theft, unauthorized persons, and unusual occurrences to inform security protocol and enhance safety measures.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Compiled reports on property damage, theft, accidents, and unusual occurrences to provide accurate records for incident analysis and response planning.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Contacted law enforcement regarding unauthorized individuals and materials.
- Permitted entry with escort for approved persons into secure locations.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Performed deep searches and pat downs to look for unauthorized materials and items such as weapons.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
Lead Field Supervisor
Premier Protective Security
Albuquerque, NM
02.2021 - 01.2022
- Managed daily security operations across multiple client sites, ensuring contract compliance and service quality.
- Acted as primary point of contact for clients, resolving concerns, implementing solutions, and fostering trust.
- Supervised, trained, and evaluated security officers to maintain high performance and professionalism.
- Managed escalated incidents with clients and staff, ensuring calm, clear communication under pressure.
- Conducted site inspections and audits to identify risks and recommend improvements.
- Enhanced client satisfaction by proactively identifying service gaps and implementing corrective actions.
- Assisted management with scheduling, coverage planning, and staffing adjustments to meet client needs.
Security Officer
TRU security
Albuquerque, NM
03.2021 - 10.2021
- Greeted guests professionally and courteously cultivated a welcoming atmosphere while making safety top priority.
- Checked identification of individuals entering and exiting facility to prevent unauthorized access.
- Executed security protocols and escorted non-compliant individuals from building to ensure safety and compliance.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Ensured safety of personal and company belongings by implementing theft prevention strategies.
- Drafted reports on property damage, theft, unauthorized persons, and unusual incidents to maintain accurate records.
- Reported suspicious activities and persons to law enforcement.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Performed deep searches and pat downs to look for unauthorized materials and items such as weapons.
- Provided immediate medical assistance to individuals until emergency responders arrived.
Security Officer
Premier Protective Security
Albuquerque, NM
01.2018 - 02.2021
- Secured commercial and residential properties through effective physical security measures and access control.
- Responded to incidents and emergencies with situational awareness and sound judgment.
- Fostered positive relationships with clients, tenants, and visitors while consistently enforcing policies to maintain safety.
- Documented incidents in detail and relayed critical findings to supervisors and clients to inform decision-making.
Manufacturing Supervisor
Turner manufacturing
Albuquerque, NM
03.2018 - 05.2020
- Led safety meetings, ensuring compliance with gear requirements and best practices to foster a safe work environment.
- Completed production plans by scheduling and assigning personnel, optimizing task execution for daily operations.
- Identified operational problems and implemented effective solutions to enhance workflow.
- Communicated job expectations and monitored employees.
- Read and interpreted schematics, technical documentation and production orders.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Recorded and reported attendance and hours worked for all area employees.
- Performed accident investigations.
- Acquired essential parts and materials to maintain inventory for chemicals, drums, and equipment.
Floor Manager
Walmart
Albuquerque, NM
08.2017 - 01.2018
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees in sales techniques and managing difficult customer interactions.
- Oversaw employee performance, resolved issues to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored inventory to identify loss points and enhance record-keeping and control measures.
- Made personal recommendations for customers by sharing product knowledge and demonstrating products.
- Oversaw supply restocking, area cleaning and product organization.
Education
High School Diploma -
DRC
Rio Rancho, NM01-2017
Skills
- Client management
- CRM management
- Sales
- Account development
- Contract Management
- Contract negotiation
- Client meetings
- Customer satisfaction improvement
- Negotiation skills
- Performance evaluation
- Staff training and development
- Employee mentoring
- Revenue retention
- Administrative oversight
- Operations
- Compliance requirements
- Time management
- Goal setting
- Expense control
- Multi-task management
- Proficient in [technology]
- Detailed Activity Logs
- Data Logging
- Security operations oversight
- Site inspections
- Intruder Response and Removal
- Security Team Coordination
- Emergency Preparedness
- Responding to Emergencies
- Risk Management
- Preventing Incidents
- Attentive and Observant
- Conflict Resolution Techniques
- Ground Patrol
- Foot and Vehicle Patrol
- Interior and Exterior Patrol
- Assigned Site Patrol
- Inspecting Buildings
- Entry prevention
- Corrective Actions
- Legal Requirements
- Adaptable and Flexible
- Team Player
- Adaptability
- Decision making
- Internal auditing
- Weekly payroll
- Acquiring new customers
- Lead Nurturing
- Negotiation skills
- Contract Management
- Internal auditing
- Sales
- Lead Nurturing
Hobbies and Interests
Reading books on leadership, business, and personal development, Listening to business or management podcasts, Attending professional networking events, Learning about security trends and risk management, Working out and maintaining physical fitness, Running or hiking, Martial arts or self-defense training, Outdoor activities like camping or fishing, Volunteering in the community, Coaching or mentoring others, Participating in community safety programs, Attending local events or networking groups, Traveling and exploring new places, Spending time with family and friends, Cooking or grilling
Additional Strengths
Ability to motivate and guide security officers to maintain high performance standards, Strong coaching and mentoring skills for developing field supervisors and guards, Leading by example with professionalism, accountability, and integrity, Clear and effective communication with clients, officers, and company leadership, Strong conflict resolution and de-escalation skills, Ability to translate client expectations into clear operational instructions for staff, Quick decision-making in high-pressure or emergency situations, Ability to assess operational challenges and implement practical solutions, Proactive approach to identifying potential security risks before they become issues, Commitment to maintaining high levels of client satisfaction, Skilled at building long-term relationships and trust with clients, Ability to manage difficult conversations while maintaining professionalism, Ability to manage multiple accounts and priorities simultaneously, Strong scheduling coordination and operational oversight, Attention to detail with reports, post orders, and service requirements, Strong understanding of security protocols and incident response procedures, Ability to evaluate site vulnerabilities and recommend improvements, Experience managing staffing levels and ensuring proper coverage, Dependable and responsive to client needs and operational issues, Maintains a calm and professional demeanor during stressful situations, Consistently upholds company policies and industry standards
Certifications Training
- Guard Card / State Security License
- CPR / First Aid
- Use of Force & De-escalation Training
- Incident Reporting & Documentation
- Sales
- Back-office work
- Logistics
- Tech savvy
- Management
- Payroll/scheduling
Timeline
Account Manager
Premier Protective Security
01.2022 - 02.2026
Security officer
DC security
12.2021 - 03.2022
Security Officer
TRU security
03.2021 - 10.2021
Lead Field Supervisor
Premier Protective Security
02.2021 - 01.2022
Manufacturing Supervisor
Turner manufacturing
03.2018 - 05.2020
Security Officer
Premier Protective Security
01.2018 - 02.2021
Floor Manager
Walmart
08.2017 - 01.2018
High School Diploma -
DRC