Christina Reese
Buffalo
Summary
Dedicated Quality Technician with experience in quality reporting, corrective actions, and visual inspection. Successfully maintained compliance with safety standards and contributed to enhanced customer satisfaction through meticulous quality checks and internal audits.
Overview
7
7
years of professional experience
Work History
Quality Technician 1
Treehouse Foods Private Brands
01.2024 - Current
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained quality documentation and records for conformance with relevant standards.
- Performed routine maintenance and calibration on testing equipment.
- Reviewed production processes and identified potential quality issues.
- Assisted in updating or implementing production and food safety aid such as guidelines, HACCP and GMPs.
- Secure samples involved in customer complaints and help with investigations.
Temp Worker
SPS Temporaries
01.2023 - 01.2024
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Assisted quality assurance by inspecting items and removing defective parts.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Assembled and installed products on production lines according to established guidelines.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
Store Manager in Training
Speedway LLC
10.2021 - 10.2022
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
711
03.2019 - 03.2021
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Education
Administrative Office Management
University of Buffalo Educational Opportunity Center
Buffalo, NYSkills
- Data collection
- Material testing
- Customer satisfaction
- Visual inspection
- Internal audits
- Quality reporting
- In-process inspection
- Corrective actions
- Environmental compliance
Timeline
Quality Technician 1
Treehouse Foods Private Brands
01.2024 - Current
Temp Worker
SPS Temporaries
01.2023 - 01.2024
Store Manager in Training
Speedway LLC
10.2021 - 10.2022
Assistant Store Manager
711
03.2019 - 03.2021
Administrative Office Management
University of Buffalo Educational Opportunity Center