Lourdes Olea
Oceanside,CA
Summary
Dependable and detail-oriented professional with a proven track record in problem-solving and fostering effective customer interactions. Recognized for maintaining exceptional product quality standards through meticulous inspections and proactive identification of safety issues, consistently driving impactful results. Committed to continuous learning and skill application, ensuring readiness for daily operational demands while demonstrating strong collaboration skills and adaptability to evolving requirements. Proficient in producing business correspondence, detailed reports, and insightful spreadsheets using various software programs, significantly enhancing overall team productivity and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Technician 1
DHL Supply Chain
Vista, CA
03.2024 - Current
- Conducted quality inspections on inbound and outbound shipments to ensure compliance with specifications.
- Implemented corrective actions for non-conforming products, enhancing overall quality standards.
- Developed and maintained documentation for quality control processes and procedures.
- Trained new team members on safety protocols and quality assurance practices.
- Collaborated with cross-functional teams to address quality issues and improve operational efficiency.
- Inspected items and compared against standards to meet regulatory requirements.
- Enhanced hose assembly quality by implementing strict inspection procedures and guidelines.
- Proven ability to learn quickly and adapt to new situations.
Inventory Control
DHL Supply Chain
Vista, CA
07.2023 - Current
- Maximized cost savings with meticulous inventory control and timely reordering of products.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Boosted overall productivity by managing inventory control systems for computer equipment and peripherals.
- Reduced shrinkage levels by enforcing strict inventory control measures and conducting regular audits.
Material Handler
Staffmark/ DHl Supply Chain
Vista, CA
09.2022 - 07.2023
- Oversaw inventory management processes to optimize stock levels and reduce waste. Coordinated material handling activities to enhance efficiency and accuracy. Led training initiatives for new staff on inventory control best practices.
- Resolved inventory discrepancies through effective cycle count reporting. Achieved accurate inventory management by streamlining receiving processes. Enhanced inventory monitoring practices to maintain optimal stock levels and support business operations.
- Maintained accurate inventory records and organized spreadsheets to support operational efficiency.
- Executed procedures to precisely adjust inventory for overages, shortages, and defective or damaged products.
- Managed clerical tasks to ensure accurate invoice completion and organized record-keeping.
- Performed detailed audits and cycle counting research, facilitating accurate and efficient bin transfers.
- Achieved timely resolution of escalated tickets by effectively gathering and analyzing information. Resolved problems through thorough research and collaboration with cross-functional teams. Enhanced issue resolution processes, leading to improved customer satisfaction.
- Facilitated communication through email, meetings, video calls, and phone interactions. Support teams in achieving clear and effective exchanges. Assisted in maintaining open lines of communication across various platforms.
Office Assistant
Yuma County
Yuma, AZ
12.2021 - 04.2022
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying and distributing mail.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed office communications, ensuring timely responses to inquiries and efficient information flow.
- Organized and maintained filing systems, enhancing document retrieval and workspace efficiency.
Outbound Sales Representative
ACT Advance Call Center Technology
San Luis, AZ
06.2021 - 09.2021
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Leveraged CRM software to track sales leads and manage customer interactions efficiently.
- Implemented feedback mechanisms to gauge customer needs and adapt offerings accordingly.
- Led initiatives that streamlined outbound call processes, enhancing overall team productivity.
- Resolved problems, improved operations and provided exceptional service.
Assembly Line Worker
Eco Tech USA.LLC
Mira Loma, CA
06.2015 - 06.2020
- Compared parts to stock list and Material parameters to check compliance and identify non-conforming parts.
- Completed durable assemblies and sub assemblies with hand and power tools.
- Sampled and tested final products to check conformance with production tolerances.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Followed outlined specifications to implement effective assembly plans.
- Performed hand-finished of final products after assembling component for items/
- Kept work area clean by removing trash and debris and organizing all tools in preparation for the next shift.
- Worked closely with others in team- oriented settings to maintain line production a priority in a fast pace work place.
- Inventory control product material to assemble parts.
Education
High School Diploma -
Central Union High
El Centro, CA08-1991
Skills
- Spreadsheet management
- MHE Certified
- Oracle / SAP
- Excell and MS word
- In-process inspection
- Visual inspection
- Safety compliance
- Audit assistance
- QMS
- Documentation
- Attentive and observant
- Quality metrics
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved inspection accuracy by adopting modern standards and technologies.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Supervised team of 20 staff members.
Certification
- Creating a Culture of Accountability
- Work Place Ethics
- Emotional Intelligence 2.0- Part 1 and 2
- Dealing with Difficult Behaviors
- Safety Data Sheets
- Identity Theft and consumer protection
- Customer Service Overview
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Technician 1
DHL Supply Chain
03.2024 - Current
Inventory Control
DHL Supply Chain
07.2023 - Current
Material Handler
Staffmark/ DHl Supply Chain
09.2022 - 07.2023
Office Assistant
Yuma County
12.2021 - 04.2022
Outbound Sales Representative
ACT Advance Call Center Technology
06.2021 - 09.2021
Assembly Line Worker
Eco Tech USA.LLC
06.2015 - 06.2020
High School Diploma -
Central Union High
References
References available upon request.