Kayla Johnson
Pahokee,FL
Summary
professional skilled at building relationships with diverse individuals in any position. I’m very excited by new challenges and willing to relocate for the right opportunity.
Overview
7
7
years of professional experience
1
1
Firearm
1
1
First aid
1
1
Defensive tactics
1
1
Customer service
1
1
Computer skills
Work History
Quality Technician 1
Tellus Products LLC
01.2024 - Current
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Implemented corrective actions based on quality control findings, enhancing product reliability.
- Collaborated with production teams to identify and resolve quality issues in real-time.
- Developed and maintained documentation for quality processes, ensuring accurate record-keeping.
- Sampled materials and products to conduct in-depth measurements and tests.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Loss Prevention Security Officer
Elite Investigations Ltd.
10.2023 - 12.2023
- As loss prevention in all retail stores I protect people, money, equipment, and merchandise. I Document theft and other violations of security, and what i observed on duty. I walk around and confront a potential person of interest who is suspected of shoplifting making my presence known. I enjoy Monitoring public areas for unusual activity and potential threats.
Correctional Officer
The GEO Group, Inc.
09.2019 - 09.2023
- Maintained a 99% incident-free record over 4 years.
- Safely transported over 200 detainees for medical and inter-facility transfers.
- Managed housing units housing an average of 120 detainees daily.
- Led random search initiatives, conducting 50+ searches monthly to ensure facility security.
- Wrote 150+ detailed reports, enhancing facility communication.
- Proficiently applied hand restraints and conducted secure detainee escorts, averaging 40 escorts weekly without incident.
Cashier/Customer Service
McDonald's
01.2019 - 09.2019
- Welcomed many customer's with prompt customer service with a friendly and professional attitude.
- Maintained a clean and organized inventory, ensuring an efficient store layout for customer access and satisfaction.
- Managed POS system transaction including cash, credit cards, returns and refunds to guarantee a consistent and accurate cash flow.
Cashier
Taco Bell (Luihn Four Inc)
03.2018 - 09.2019
- Achieved a 98% customer satisfaction rate consistently.
- Handled 150+ front counter orders daily with accuracy.
- Reduced lobby maintenance complaints by 20% through daily cleaning.
Shift Leader
Dunkin' Donuts
03.2018 - 09.2019
- Led an 8-member team, improving operational efficiency by 25%.
- Directly contributed to a 15% increase in customer satisfaction.
- Managed inventory, reducing wastage by 10%.
Education
High School Diploma -
Glades Central High School
Belle Glade, FL05.2019
Skills
- Problem solving (8 years)
- Surveillance (5 years)
- Time Management
- Intelligence Analysis (10 years)
- Typing (9 years)
- Security (6 years)
- Supervising experience (6 years)
- Intelligence experience (10 years)
- Restaurant experience (8 years)
- Customer service (8 years)
- POS (8 years)
- Retail sales (2 year)
- Sales (4 years)
- Cash register (8 years)
- Leadership (8 years)
- Loss Prevention (1 year)
Conflict resolution, Teamwork, Multitasking Organizational Skills, Communication ,Defensive Tactics ,Firearm ,Expertise Cash Handling ,Emergency Response Cultural Awareness Decision-making, Emotional intelligence ,Active listening ,& First Aid
Certification
- Class E
- First Aid Certification
- Driver's License
- CPR Certification
- Class D Security October 2023 to March 2025
Timeline
Quality Technician 1
Tellus Products LLC
01.2024 - Current
Loss Prevention Security Officer
Elite Investigations Ltd.
10.2023 - 12.2023
Correctional Officer
The GEO Group, Inc.
09.2019 - 09.2023
Cashier/Customer Service
McDonald's
01.2019 - 09.2019
Cashier
Taco Bell (Luihn Four Inc)
03.2018 - 09.2019
Shift Leader
Dunkin' Donuts
03.2018 - 09.2019
High School Diploma -
Glades Central High School
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