Christina Smith
Director of Operations
San Jose,CA
Summary
Meticulous and dedicated head of operations, senior-level team leader and sales professional; credited with over 15 years of vast experience leading and directing high-level administrative and business functions. Specializing in customer service, data analysis and presentation skills. Driven to propel the team towards achieving a greater level of success.
Overview
15
15
years of professional experience
Work History
Head Of Operations / Director Billing Manager
Zen Medical Services
San Jose, CA
06.2020 - 12.2022
- Head of US operations for multi client billing company serving a diverse array of clients with full revenue cycle management
- Directed team of 12 billing specialists handling AP/AR, collections and provided complex analysis for the entire revenue cycle.
- Developed successful performance improvement plans to increase billing accuracy and cash flow based on constant deep reviews of current work.
- Resolved billing issues by using a customer service based approach with patients and applying analytic skills with the billing team.
- Articulated growth objectives and operating plans in weekly and monthly meetings.
- Negotiated contract terms and rates with banking institutions to increase profitability.
Sales Supervisor
Macy’s
San Jose, CA
10.2017 - 03.2020
- Promoted three times during first three months with company due to exceptional performance numbers
- Assessed reports to identify and enhance sales performance and effectively coached 15 team members to exceed weekly and monthly goals
- Strengthened merchandising and created promotional strategies to drive customer engagement and boost sales
Senior Office Manager
Orthopedic Associates
San Jose, CA
03.2009 - 04.2016
- Executed all business needs for very fast paced orthopedic surgeon practice; including high-volume phone and calendar management as well as stocking all office supplies and medical equipment
- Organized complex surgical procedures and requisite visitations
- Researched and expedited various forms of medical billing contracts and worked on appeals
Executive Assistant & Event Coordinator
ING
New York, NY
02.2007 - 02.2009
- Governed heavy calendar management and coordination of 10 senior level schedules, plus their teams’ agendas, which included frequent and complex international and domestic travel arrangements
- Organized fundraisers and other company events to include event logistics, donations, and post-event follow-up
- Developed and updated spreadsheets and databases to track, analyze and report performance and sales data
Executive Assistant
Applied Biosystems
Foster City, CA
11.2005 - 01.2007
- Supported 5 directors and their teams for national biotech company, including handling on and off-site logistics, catering, agendas and travel arrangements
- Promoted collaboration and communication among scientific community by organizing, recording and uploading information driven monthly events
- Executed special projects from yearly company retreat with over 2,000 attendees to internal team building activities
Education
B.A - Philosophy, Art History
San Jose State University
San Jose, CA06.2005
Skills
- Strategic Planning
- Problem Solving
- Team Leadership
- Customer Service
- Organization
- Multitasking
- Office Technology
Accomplishments
● Aircraft: private pilot, single engine land, 107 hours logged
● Vintage and classic automobiles: engine, body work and machining skills
● Various forms of art: oil painting on canvas and costume design
● Dance: formally trained and performed across the nation
Timeline
Head Of Operations / Director Billing Manager
Zen Medical Services
06.2020 - 12.2022
Sales Supervisor
Macy’s
10.2017 - 03.2020
Senior Office Manager
Orthopedic Associates
03.2009 - 04.2016
Executive Assistant & Event Coordinator
ING
02.2007 - 02.2009
Executive Assistant
Applied Biosystems
11.2005 - 01.2007
B.A - Philosophy, Art History
San Jose State University
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