Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINA E REYNOLDS

Enfield

Summary

Currently a Lab Technician III with a background in processing SPF chicken embryos, cell cultures and multiple animal products. Responsible for producing antigens and reagents, as well as preparing medias, buffers, and solutions as needed. Experience includes laboratory procedures, licensed and non-licensed regulations, and assisting with training of new hires. Recognized for solving problems, being a team player and being dedicated to excellence. Looking to consistently contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

5
5
years of professional experience

Work History

Laboratory Technician III

AVS Bio
07.2023 - Current
  • Trained new lab technicians on proper laboratory techniques and safety protocols, enhancing overall team proficiency.
  • Implemented inventory management system to maintain optimal levels of reagents, preventing delays in processes.
  • Meticulously completed documentation for licensed and non-licensed products, and consistently conformed to USDA regulations.
  • Improved interdepartmental communication by collaborating closely with other lab personnel on shared projects and goals.
  • Bottled and packaged multiple products for final sale.

Laboratory Technician II

AVS Bio
09.2021 - 07.2023
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Processed SPF chicken embryos, cell cultures, and microbial cultures.
  • Operated basic laboratory equipment such as balances, pH meter, autoclave, microscopes, and sonifier.
  • Prepared reagents, media and solutions to use for lab processes.

Ability Analyst

The Hartford Insurance Group
04.2021 - Current
  • Utilize business acumen and technical expertise to make ethical decisions based upon mixtures of analysis, experience and judgement, with management oversight.
  • Provide exceptional customer service using professional written and verbal communication skills.
  • Underwrite information to make sound decisions and draw appropriate conclusions by using critical thinking and mathematical aptitude.
  • Work with internal and external customers to retrieve and relay information relevant to leave management claims.
  • Managed 250-300 ongoing claims caseload.

AARP Mastery Customer Service Associate

The Hartford Insurance Group
04.2020 - 04.2021
  • Assisted with customer survey responses, by following up with any additional concerns that arose, to help provide effortless experiences.
  • Provided peer to peer developmental coaching sessions for tenured representatives for both auto and home.
  • Consistently ran Hartford Way activities such as Root Cause Problem Solving sessions, as well as team huddles.
  • Maintained strong customer satisfaction results with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Senior Customer Service Associate

AARP, The Hartford Insurance Group
04.2019 - 04.2020
  • Became lead mentor in Empower program, in developing and training new-hires, as well as over-seeing other mentors in the program.
  • Managed and organized new-hire daily huddles, team metric meetings, debriefs, as well as completed call reviews on a needed basis.
  • Created recognition/celebration boards as well as a floor wide service newsletter to help provide monthly updates and increase engagement and morale across the floor.
  • Resolved customer service issues using company processes and policies and provided updates to customers.

Education

Bachelor's - Sociology

Eastern Connecticut State University
Willimantic, CT
05.2012

Skills

  • Strong organizational skills
  • Strong critical thinking, analytical and problem solving skills
  • Proficient in MS Office programs (Word, Excel, PowerPoint, OneNote, and Publisher)
  • Ability to thrive in high-paced, metric driven environments while utilizing multiple computer programs
  • Strong interpersonal and written communication skills

Timeline

Laboratory Technician III

AVS Bio
07.2023 - Current

Laboratory Technician II

AVS Bio
09.2021 - 07.2023

Ability Analyst

The Hartford Insurance Group
04.2021 - Current

AARP Mastery Customer Service Associate

The Hartford Insurance Group
04.2020 - 04.2021

Senior Customer Service Associate

AARP, The Hartford Insurance Group
04.2019 - 04.2020

Bachelor's - Sociology

Eastern Connecticut State University

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CHRISTINA E REYNOLDS