CHRISTINA RIBAS

• Provide full-service representation to buyers and sellers, managing pricing strategy, negotiations, transactions, and CRM-driven follow-up to deliver a seamless, high-touch client experience.

• Consistently exceeded in-house tour conversion goals and maintained high VPG performance across all guest types, including owners, exchangers, hotel guests, and promotional package guests.
  Managed extensive phone-based booking, securing qualified tours through outbound calls, owner upgrades, hotel guest outreach, and follow-up communication.
  Delivered strong pre-arrival engagement by confirming tours, setting expectations, and building rapport to maximize show rate and guest readiness.
  Achieved top-tier metrics in show rate, conversions, and guest participation, regularly surpassing department benchmarks.
  Earned multiple High Performance, Top Producer, and Customer Service Excellence recognitions for outstanding results and brand-standard hospitality.
  Demonstrated expert rapport-building, qualifying, and objection-handling skills that increased interest and presentation attendance.
  Selected to participate in the New Hire Mentorship Program; trained incoming representatives on scripts, qualifying techniques, brand standards, compliance, and performance best practices.
  Maintained accurate reporting, upheld Hilton compliance and quality guidelines, and contributed to a high-energy, results-driven team culture.
• I was also selected to support VIP check-in for the opening of the HGV Seaworld Resort, demonstrating my ability to deliver exceptional service in high-profile, high-stakes environments.

• Consistently exceeded in-house tour conversion goals, achieving top-tier performance status and maintaining high VPG across a wide range of guest profiles.
• Conducted extensive phone outreach, successfully booking tours for all guest types including owners, exchangers, renters, hotel guests, promotional packages, and walk-ins.
• Delivered strong pre-arrival engagement, increasing show rate and preparedness by confirming tours, building rapport, addressing questions, and ensuring a seamless guest experience.
• Achieved exceptional show-rate percentages and surpassed monthly performance targets for tour flow, conversions, and guest participation.
• Earned multiple High Performance Awards and Guest Service Excellence recognition for delivering premium-level hospitality and maintaining brand standards.
• Demonstrated advanced objection-handling, qualifying, and relationship-building skills that consistently elevated guest readiness and willingness to attend presentations.
• Selected for the New Hire Mentorship Program, providing training on best practices, script mastery, guest psychology, compliance, and Marriott brand standards.
• Ensured accurate documentation, upheld compliance policies, and contributed to a high-energy, results-driven team environment.

• Led seasonal sales and marketing initiatives, overseeing lead generation, promotional events, team training, and performance tracking to drive conversion and revenue growth.

As an In-House Marketing Representative, I consistently exceeded tour conversion goals and maintained high value-per-guest performance across a variety of guest types, including owners, exchangers, hotel guests, and promotional package guests. I managed extensive phone-based booking, coordinated pre-arrival engagement to maximize show rates, and built strong rapport that increased attendance and guest satisfaction. I also supported special events and promotions, driving engagement and bookings. Recognized with multiple high-performance and customer service awards.

• Delivered consultative sales and client services by assessing needs, recommending tailored solutions, and driving retention through relationship-based engagement.