Christina Rigsbee
GALLOWAY,OHIO
Summary
College educated with more than three decades of leadership experience working in Healthcare, Operations, Security, Emergency and Customer Relations in Private and Public Sectors. Strives to exceed professional and personal goals. Strong interpersonal communication, and professional skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Virtual Administrative Assistant
God’s Creations Event Planning
01.2023 - Current
- Triaging services between owner/coordinator and clients. Meetings, appointments, venue tours.
- Scheduling event staff for setup and tear down of event spaces.
- Coordinated travel and accommodations for event attendees.
Emergency Dispatcher
City of Columbus
01.2013 - Current
- Processed 50+ emergency calls for service daily, maintaining optimal efficiency and response times.
- Dispatched officers to 30+ daily incidents, accurately relaying information and updates.
- Provided on-the-job training and coaching to develop new Emergency Call-Takers
Senior Customer Service Representative
Aetna
02.2003 - 05.2013
- Handled up to 100 inbound calls for service daily from health care providers.
- Met or continuously exceeded Key Performance Measures in answer times of 10 seconds or less and quality assurance of 90% or more each month.
- One of eight that initially participated in pilot work from home - remote - program that eventually went company wide.
Customer Service Representative
Ohio Department of Job and Family Services
01.2001 - 01.2003
- Assisted civilians with initiating unemployment claims, Triaging initial unemployment claims to appropriate departments for further assessment and resourcing, Secretarial and clerical duties, Operate in high-density high-volume in-bound call-center
Food Service
Columbus Public Schools
01.2001 - 01.2002
- Accounts receivable, Service Delivery, Kitchen management, Daily Operations and logistics management
Customer Service Representative
AT&T
01.1999 - 01.2000
- Operate in high-density high-volume in-bound call-center, Marketing services and products, Client communication
Associate
CBS Personnel
01.1998 - 01.1999
- Secretarial and clerical duties, Office and logistics management, Operate in high-density high-volume customer service, Client communication
Education
Associates Degree in Business Management - In Progress
Columbus State Community College
Columbus, OhioSkills
- Customer Service
- Team Collaboration
- Strong Work Ethic
- Effective Multitasking
- Critical Thinking
- Clear Communication
- Customer and client relations
- Customer relations and communications
- Data Entry
- Confidentiality and Data Protection
- Attention to Detail
- Active Listening
Certification
- EMD: Emergency Medical Dispatch, 2013, Present, City of Columbus, Columbus, Ohio, 40
- ECHS: Customer service skills training, with Correspondence system, 2003, 2013, Aetna, Columbus, Ohio, 8-16
- Excel, 2003, 2013, Aetna, Columbus, Ohio, 16
- AAS, 2003, 2013, Aetna, Columbus, Ohio
- EPDB: Provider service skills training, 2003, 2013, Aetna, Columbus, Ohio, 20
- Smart Front End, 2003, 2013, Aetna, Columbus, Ohio, 8
Volunteer Experience
- The Church Next Door, 2007, 2008, Columbus, Ohio, Assist construction projects
- Meals on Wheels, 1995, 1998, Columbus, Ohio, Picked up meals and delivered to those in need
Timeline
Virtual Administrative Assistant
God’s Creations Event Planning
01.2023 - Current
Emergency Dispatcher
City of Columbus
01.2013 - Current
Senior Customer Service Representative
Aetna
02.2003 - 05.2013
Customer Service Representative
Ohio Department of Job and Family Services
01.2001 - 01.2003
Food Service
Columbus Public Schools
01.2001 - 01.2002
Customer Service Representative
AT&T
01.1999 - 01.2000
Associate
CBS Personnel
01.1998 - 01.1999
Associates Degree in Business Management - In Progress
Columbus State Community College
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