Christina Riley

• Managed high call volumes while providing exceptional customer/patient support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client/patient satisfaction at all times.
• Reduced average call handling time, ensuring prompt service to customers/patients while maintaining quality interactions.
• Exhibited high energy and professionalism when dealing with clients/patients and staff.
• Answered calls in a timely manner
• Scheduled/Cancelled appointments
• Transferred calls to the requested department

Prior Authorizations

Faxes

Medical Records

• Maintained a clean and safe home environment for patients, reducing falls and accidents.
• Assisted clients with daily living activities, enhancing their independence and quality of life.
• Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided mobility assistance such as walking and regular exercising.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.

• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Data Entry
• Medical Records
• Collected Payments
• Telephone Triage
• Appointment Scheduling
• Faxes
• Prior Authorizations

• Assisted in the development of program policies and procedures, contributing to overall improvements in service delivery.
• Managed caseloads effectively, ensuring timely follow-ups with clients to assess ongoing needs.
• Developed strong rapport with clients, maintaining open communication channels and trust throughout the counseling process.
• Guided clients in developing skills and strategies for dealing with problems.
• Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
• Handled emergencies calmly following established protocols, ensuring client safety and promptly notifying appropriate parties.
• Assisted with medication administration, ensuring proper dosages and adherence to physicians'' instructions.
• Supported clients during medical appointments, advocating for their needs and preferences with healthcare providers.
• Light house duties, helped cook meals, helped with washing/bathing, helped them get dressed, took them out in the community